Full-time Operations Coordinator

**Job Description: Full-time Operations Coordinator**

Salary/Wage: Starting from $26.00 per hour (commensurate with experience and education credentials)

Company: Sheltering Wings, a division of Clear Health Solutions Ltd.

Location: Saskatoon, Saskatchewan
- Sheltering Wings is committed to investing in positive outcomes for people in need of support. Our work ensures that vulnerable citizens have a place to call home, that families have the support to care for their children, and that individuals and families have access to benefits and programs that will help them reach their potential._

**Position Summary**:
The Operations Coordinator is responsible for ensuring the smooth and effective functioning of the residential homes and programs, providing oversight of day-to-day operations, and ensuring that the highest standards of care and support are consistently delivered. This position requires a highly organized, compassionate, and proactive individual capable of managing operational challenges, overseeing staff, and handling clients with behavioural challenges.

**Key Responsibilities**:

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- Operational Oversight**_: Ensure the residential facility operates efficiently 24/7, overseeing scheduling, staff allocation, and resource management to meet the needs of clients.
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- Staff Management**:_ Lead, motivate, and supervise a team of care professionals, providing training, performance feedback, and ensuring adherence to company policies and quality standards.
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- Client Care**:_ Oversee the provision of care and support to clients with diverse needs, including those with behavioral challenges, ensuring their comfort, safety, and well-being.
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- Stakeholder Communication**:_ Serve as the primary liaison between Clear Health Solutions Ltd. and the Saskatchewan Ministry of Social Services, ensuring timely and accurate communication regarding client status and care requirements.
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- Compliance and Quality Assurance**:_ Ensure the facility's operations comply with all regulatory requirements and standards, conducting regular audits and implementing continuous improvement initiatives.
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- Emergency Response**:_ Develop and implement emergency procedures, ensuring staff are trained and prepared to respond effectively to any situation.
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- Reporting and Documentation**:_ Maintain accurate records and reports related to operations, client care, and staff performance, analyzing data to inform decision-making and operational improvements.

**Qualifications and Skills**:

- Bachelor’s degree in Healthcare Administration, Social Work, Business Administration, or related field.
- Minimum of 3 years’ experience in an operational role within a healthcare or social service setting, with proven leadership capabilities.
- Demonstrated ability to work with clients with behavioral challenges, employing patience, understanding, and effective strategies for engagement and support.
- Strong organizational, problem-solving, and decision-making skills.
- Excellent interpersonal and communication skills, with the ability to interact effectively with clients, families, staff, and external agencies.
- Knowledge of relevant regulations, standards, and best practices in healthcare or residential care settings.
- Proven ability to manage multiple priorities in a high-pressure environment.

**Related Educational Credentials**:

- Required: Bachelor’s degree in social work, psychology, nursing, or related field.
- Preferred: Master’s degree in a relevant discipline.
- Certifications in healthcare management, leadership, or related areas are advantageous.
- Training in crisis intervention, behavioural management, or a similar field is highly desirable.

**Additional Requirements**:

- Must be willing to work flexible hours, including nights, weekends, and holidays, to meet the needs of the facility.
- Must provide a criminal background check and Vulnerable Sector Check conducted within the last 6 months.

**Application Process**:
Sheltering Wings is an equal-opportunity employer. We are committed to providing a diverse and inclusive workplace for all employees.

Closing date: (Open until filled)

**Job Types**: Full-time, Permanent

Pay: From $26.00 per hour

Expected hours: No less than 40 per week

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Flexible schedule
- On-site parking
- Vision care

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Night shift
- On call
- Weekends as needed

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Front desk: 1 year (preferred)
- Administrative experience: 1 year (preferred)

**Language**:

- Mandarin (preferred)

Work Location: In person