Operations Coordinator

**Operations Coordinator**

**Full-Time Position**

**Saskatoon**

Join our aviation-passionate team based in the land of living skies, Saskatchewan, a great place to live and raise your family. We are Saskatchewan's largest full-service airline and here is your opportunity to join us and work with colleagues who will bring out the best of you. At Rise Air, we offer more than a job, we offer the opportunity to live and work in a vibrant, affordable, growing province, a positive environment, inspiring culture, strong values and career growth.

Rise Air is proudly 100 per cent Indigenous owned. We work together with our ownership, communities, stakeholders and industry partners to strengthen Indigenous employee relationships.

Job Purpose

Under the general supervision of the Manager, Operational Control, this position supports the overall coordination and management of the company's centralized dispatch function for all flights. This includes ensuring all activities foster excellent customer service while maintaining the highest level of safety. This position ensures that all activities are conducted in compliance with Canadian Aviation Regulations (CARs).

Primary Responsibilities
- Coordinate the day-to-day logistics requirements for all flight charters, resolving any issues that may arise and enacting quick turnaround contingency actions as required.
- Coordinate crew schedules with the appropriate personnel when irregular operations arise.
- Prepare and distribute daily trip packages and flight schedules.
- Occasionally review and approve landing fees, hotel invoices, taxi slips, and other miscellaneous invoices; as well as the monthly Nav Canada Aircraft movement billing for accuracy and process for invoicing and/or payment.
- Schedule maintenance as directed by the Maintenance Department and attend daily maintenance meetings.
- Provide back up and after-hours assistance to customer service attendants including, but not limited to, updating the computerized flight screen, providing customer service and check-in functions, as well as assisting with finding misplaced luggage.
- Work closely with maintenance, and commercial departments to ensure each charter flight is coordinated appropriately. Report pilot sick days and absences to the crew scheduler, chief pilot, and payroll administrator.

General Responsibilities
- Develop and maintain knowledge of the company's vision, mission, and values.
- Participate in special projects as required.
- Continuously update job knowledge by participating in training and other educational opportunities.
- Protect company values by keeping information confidential.
- Ensure compliance with quality assurance and safety programs to promote an incident and injury free culture.

**Qualifications**:
Typically, the knowledge and skills required for this position include a high school diploma, with minimum two years' related work experience. Training or related experience in aviation is considered an asset.

Skills, knowledge, and abilities include:

- Strong writing and verbal communication skills.
- Able to work in a high-pressure environment.
- Excellent attention to detail and strong analytical skills.
- Exceptional customer service and relationship building skills.
- Demonstrated high work standard related to accuracy, timeliness, completeness, and confidentiality.
- Excellent organizational, time management and multi-tasking skills.

This position would be ideal for you if you enjoy working with people, fostering positive business relationships, and you strive for customer service excellence.

We respectfully acknowledge that we are situated on the territories of Indigenous peoples who have occupied these lands for thousands of years, including the First Nations of Treaty 6 (Saskatoon, Prince Albert, La Ronge), Treaty 8 (Black Lake, Fond du Lac, Stony Rapids, Uranium City), and Treaty 10 (Lac la Ronge, Hatchet Lake, Wollaston Lake, Buffalo Narrows), as well as other on-Treaty First Nations and Metis. We recognize that we benefit from the lands. We are dedicated to ensuring that the spirit of reconciliation is honoured and respected and together we are inspiring Indigenization at the heart of Rise Air.