Team Town

**What You'll Do;**

As the Department Sales Manager for Performance (Apparel, Footwear and Fanwear), you will manage and inspire a high-performing team to deliver exceptional customer experiences and a world-class retail environment while achieving sales and profitability goals.

You will lead with passion, embodying the principles of the Game Ready Program, which is built on the same values that guide high performing teams in sports: preparation, consistency, accountability, and continuous improvement.

**Customer Service**
- Create an environment where the customer is at the centre of what we do.
- Ensure sales staff maintain high service standards, offering personalized product recommendations and support.
- Model customer service for associates and promote sales whenever interacting with associates and customers.

**Merchandise Presentation**
- Ensure department is well stocked, priced and displayed per company standards to maximize the opportunity for sales.
- Communicate regularly with management on product requests, outs, hot items and inventory concerns, as well as staffing requirements.
- Ensure stockroom is maintained per the company standards.

**Leadership, Accountability & Team Development**
- Build a culture of engagement and accountability by fostering an inclusive team atmosphere where everyone knows their role and responsibilities.
- Lead by example, setting high expectations for the team in terms of energy, effort, and attitude, ensuring all team members are 'Game Ready' each day.
- Coach, develop, and mentor your team, sharing best practices and guiding them through continuous learning.
- Manage department operations to maximize productivity and ensure profitability, following the systems and playbooks set by Team Town Sports.

**Inventory Management and Compliance**
- Oversee inventory levels, ensuring proper replenishment and merchandising to meet sales targets.
- Control inventory shortages by adhering to loss prevention practices and ensuring accurate stock management.
- Prioritize the safety and well-being of all team members by ensuring adherence to health and safety standards.

**What You'll Bring;**
- 3 - 4 years of retail management experience.
- Embody our core principles bringing a friendly, energetic, and enthusiastic attitude to everything you do.
- Proven leadership skills with a focus on coaching and team development.
- Strong customer service and communication skills with the ability to connect with customers and team members alike.
- Excellent time management, organizational, and multitasking abilities, with a focus on driving results.
- In-depth product knowledge of performance apparel, footwear, and fanwear.
- A passion for sports and a commitment to delivering exceptional customer experiences.

**What We'll Give You;**
- A competitive remuneration package with flexible scheduling to support your passion for team sports.
- Professional development opportunities, including coaching and leadership training.
- Exclusive access to discounts at the Sporting Life Group (Sporting Life & Golf Town).
- Personal Use Discounts direct from vendors.
- Comprehensive health and dental benefits, along with an RRSP program

**Who We Are;**

Team Town is Canada’s newest and leading destination for Team Sports. A contemporary and inviting design meets a high-service model that embodies the principle of full end-to-end service. The ethos of inclusivity will run deep at Team Town Sports and will be best reflected in the staff that bring product expertise and passion for sports to consumers, as well as the categories of products available to them.

Enthusiasts and professionals across a wealth of sports including hockey, soccer, baseball/softball, basketball, volleyball, cricket, curling, lacrosse, football, rugby and ringette will be able to find everything they need for all team sports under one roof. Team Town Sports is proud to offer the latest in simulation technology, deep service expertise, and custom fitting for equipment, making it the premier destination for all Canadians at all levels of sport and skill level.

YOU are a coach, athlete, and player. You have in depth knowledge of the products we carry because you play in the arenas, courts, and fields of these sports. You believe in the spirit of team, adapting to the ever-changing environment, being part of constant innovation and working alongside the best coaches, captains, teammates, and in the industry.

TTS