Department Sales Manager, Performance

What You'll Do;
As a Department Sales Manager for Performance (Apparel, Footwear and Fanwear) at Team Town Sports, you will manage and inspire a high-performing team to deliver exceptional customer experiences and a world-class retail environment while achieving sales and profitability goals.
You will lead with passion, embodying the principles of the Game Ready Program, which is built on the same values that guide high performing teams in sports: preparation, consistency, accountability, and continuous improvement.
Customer Service
- Create an environment where the customer is at the centre of what we do.
- Ensure sales staff maintain high service standards, offering personalized product recommendations and support.
- Model customer service for associates and promote sales whenever interacting with associates and customers.

Merchandise Presentation
- Ensure department is well stocked, priced and displayed per company standards to maximize the opportunity for sales.
- Communicate regularly with management on product requests, outs, hot items and inventory concerns, as well as staffing requirements.
- Ensure stockroom is maintained per the company standards.

Leadership, Accountability & Team Development
- Build a culture of engagement and accountability by fostering an inclusive team atmosphere where everyone knows their role and responsibilities.
- Lead by example, setting high expectations for the team in terms of energy, effort, and attitude, ensuring all team members are 'Game Ready' each day.
- Coach, develop, and mentor your team, sharing best practices and guiding them through continuous learning.
- Manage department operations to maximize productivity and ensure profitability, following the systems and playbooks set by Team Town Sports.

Inventory Management and Compliance
- Oversee inventory levels, ensuring proper replenishment and merchandising to meet sales targets.
- Control inventory shortages by adhering to loss prevention practices and ensuring accurate stock management.
- Prioritize the safety and well-being of all team members by ensuring adherence to health and safety standards.

What You'll Bring;
- 3 - 4 years of retail management experience.
- Embody our core principles bringing a friendly, energetic, and enthusiastic attitude to everything you do.
- Proven leadership skills with a focus on coaching and team development.
- Strong customer service and communication skills with the ability to connect with customers and team members alike.
- Excellent time management, organizational, and multitasking abilities, with a focus on driving results.
- In-depth product knowledge of performance apparel, footwear, and fanwear.
- A passion for sports and a commitment to delivering exceptional customer experiences.

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Who We Are;
Team Town is Canada’s newest and leading destination for team sports. Our commitment is to bring top-quality team sports equipment to Canadians across the country. We cater to the needs of athletes of all skill levels and ages by providing them with the best possible gear and equipment to enhance their performance on the field, court, or rink.
Team Town is a member of the Sporting Life Group, a Fairfax Financial Holdings Limited company, and is a leading Canadian sports lifestyle retail organization comprising iconic banners, Golf Town, Sporting Life, and Team Town. Operating from coast to coast, Golf Town, Sporting Life and Team Town’s fleet of stores inspire Canadians to get outside and live an active lifestyle, whether it’s playing some of Canada’s top golf courses, running through community trails, experiencing the exhilarating feeling of the hills, or any sports activity in between fit for the individual or whole family.
Team Town Sports is an equal opportunity employer committed to providing accommodations for people with disabilities. In accordance with applicable laws, please advise a representative of the Human Resources team of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process.