Brokerage Coordinator

**role accountabilities**
- Execute defined solutions to meet Client expectations
- Establish and maintain relationships with a North American Network of preferred common carrier partners.
- Negotiate and coordinate scheduling of Carrier Partners in service of client orders
- Prepare daily manifest for dock operations
- Reconcile daily manifests and reports daily, investigating and escalate any issues to account managers for immediate resolution
- Confirm daily, all orders have been picked up off / delivered too the dock and resolve & communicate any issues using available resources
- Approve/dispute accessorial charges and invoices
- Crosstrain all responsibilities to assigned back up
- Keep current list of all common carrier websites, usernames, passwords and contacts
- Proactively communicate potential delays and service violations to the appropriate team member. Execute alternative recovery solution when required.
- Capture & communicate accessorial revenue in real time and update contracts with redirects, waiting time, driver-assists, lumpers, etc. where applicable
- Ensure the correct internal flow of client paperwork that crosses the ONE For Freight dock daily.
- Manage all invoices related to carrier partners
- Manage the ONE Board daily and facilitate how orders move through the ONE For Freight Transportation Solution Roundabout

**performance measures**
- **On Time Service **by order**
- **Contribution Margin by order**
- **Accessorial charges for captured revenue**

**team accountabilities**
- Understand and adhere to all company policies, procedures, best practices, and applicable employment and safety legislation.
- Always conduct yourself in a professional and ethical manner.
- Accountable to ensure that coverage is arranged during absence from the office.
- Diligently communicate any training, equipment, resource, or accommodation needs.
- Diligently communicate any instances of misconduct or harassment.
- Attend all company mandated training sessions and complete all training items mandated by company policy and applicable legislation.
- Keep a clean and tidy workspace.

**education, skills & attributes required**

Ontario Secondary School Diploma, or GED Equivalent

English Literacy; French Literacy an asset

4-6+ Years’ Experience - Brokerage & Carrier Relations

4-6+ Years’ Experience - Transportation & Logistics Industry: Domestic & Cross Border Trucking

Exceptional Oral & Written Communication Skills

Detail Oriented

Diploma in Supply Chain Management or related field or an industry-related professional designation an asset

Working Knowledge of North American Rail Systems & Scheduling; Container Types & Sizes; Freight Dimensions

Strong understanding of the geography of Canada & USA required

Flexible Availability - Must be able to work in an ‘on-call’ environment for short periods (i.e. occasional ‘on-call’ status, late shifts, emergency response management, department coverage, as required by the Senior Leadership Team)

Strong time management skills required

Ability to work both independently and in a team environment

**Job Types**: Full-time, Permanent

**Salary**: $40,000.00-$60,000.00 per year

**Benefits**:

- Company events
- Company pension
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Profit sharing
- Tuition reimbursement
- Vision care
- Wellness program

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus pay
- Overtime pay

**Experience**:

- trans plus fleet manager: 1 year (preferred)
- brokerage: 3 years (preferred)
- Logistics: 3 years (preferred)

Work Location: In person