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Help Desk Support Technician

2 weeks ago

Ottawa, Canada Bridgenext, Inc Full time

Company Overview:
Bridgenext is a global digital consultancy that helps clients innovate with intention and realize their digital aspirations by creating digital products, experiences, and solutions around what real people need. Our global consulting and delivery teams facilitate highly strategic digital initiatives through digital product engineering, automation, data engineering, and infrastructure modernization services, while elevating brands through digital experience, creative content, and customer data analytics services.

Don't just work, thrive. At Bridgenext, you have an opportunity to make a real difference - driving tangible business value for clients, while simultaneously propelling your own career growth. Our flexible and inclusive work culture provides you with the autonomy, resources, and opportunities to succeed.

Position Description:
Bridgenext is looking for a dedicated Help Desk Support Technician (L1) that will join our team in a 100% remote position supporting our US client. The Technician will provide user support for hardware and software deployments. This position is full-time 5 days per week, 8 hours each day which will be between the hours of 7 am - 9 pm with rotational on-call for after hours and weekends. Flexibility to work varying hours is required for this position. At times there may be little notice of shift change; however, we do our best to provide as much notice as possible.

**Work Location**: Remote, company provides equipment

**Work Type**:Full-time with benefits. An example of the working hours per day is as follows:

- 7 am to 3:30 pm
- 8 am to 4:30 pm
- 8:30 am to 5 pm
- 9 am to 5:30 pm
- 10:30 am to 7 pm
- 12:30 pm to 9 pm

**Must Have Skills**:

- 1-2+ years of experience in help desk support
- 1-2+ years of experience in supporting Windows 10/11
- 1-2+ years of experience supporting Microsoft Office as well as Office 365
- 1-2+ years' experience working with remote tools
- 1+ years of experience working with Active Directory
- Flexibility to work shifts and to be on call as needed for monthly weekend and/or evening support

**Preferred Skills**:

- 1-2+ years' networking experience
- Experience in large corporate environments
- Experience using ServiceNow ticket tracking system
- Certifications are a plus - MCP, A+, Network+, Server+
- Familiarity with VDI environment

**Professional Skills**:

- Excellent communication skills required
- Highly motivated individuals required
- Must be well organized and keep notes up to date in system
- Must produce a positive self-image
- Strong ability to work independently
- Must be able to work with a team

**Bridgenext is an Equal Opportunity Employer**

Canadian citizens and those authorized to work in Canada are encouraged to apply

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