Intermediate Help Desk Specialist
2 weeks ago
Role: Intermediate Help Desk Specialist
Client: Federal Government of Canada Client
Contract duration: 2 years (possibility of extension)
Start date: ASAP
Location: Hybrid / NCR
Language: Bilingual
Clearance: Secret
Responsibilities could include but are not limited to:
- The primary tasks and activities are to support, install, configure and perform thorough troubleshooting of the following:
- Entrust encryption software
- Windows10 workstations
- VPN / RDP Connectivity
- MS Teams
- MS Office 2016
- A/V equipment in boardrooms
- OpenText FirstClass software (JUDICOM)
- Service desk ticket system (creation, update, tracking, using an ITSM tool)
- Various other software/hardware
Skills/Experience Required:
- A minimum of five (5) ears of experience working as a Help Desk Specialist in an IM/IT environment;
- A minimum of two (2) years of experience
- setting up, configuring, and supporting VPN/RDP connectivity and providing related
technical assistance to clients.
- installing, configuring, and troubleshooting Entrust software on client workstations and with MS Suite including MS Teams.
**Job Types**: Fixed term contract, Full-time
Schedule:
- 8 hour shift
**Experience**:
- Help Desk Specialist in an IM/IT environment: 5 years (required)
- bilingual tech support: 2 years (required)
- intalling/configuring Entrust software: 2 years (required)
Work Location: Hybrid remote in Ottawa, ON
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