Technical Support Specialist, Customer Service

Job ID
- 478355
- Posted since
- 12-Sep-2025
- Organization
- Mobility
- Field of work
- Customer Services
- Company
- Siemens Mobility Limited
- Experience level
- Experienced Professional
- Job type
- Full-time
- Work mode
- Office/Site only
- Employment type
- Permanent
- Location(s)
- Montreal - Quebec - Canada

**Change the future with us.**

We are looking for dedicated and talented people who tackle ever-changing challenges, customer needs, and questions from colleagues with clever concepts and creativity. We embrace change and work with curious minds re-inventing the future of work. Join us and let us focus together on what’s truly important: making lives better with new ideas and the latest technology around the world.

**Why you’ll love working for Siemens**
- Freedom and a healthy work
- life balance
- Embrace our flexible work environment with flex hours, telecommuting and digital workspaces.
- Solve the world’s most significant problems - Be part of exciting and innovative projects.
- Engaging, challenging, and fast evolving, cutting edge technological environment.
- Opportunities to advance your career and mentorship programs on a local and global scale.
- Competitive total rewards package.
- Profit sharing available.
- Rewarding vacation entitlement with the opportunity to buy and sell your vacation depending on your lifestyle.
- Contribute to our social responsibility initiatives focused on access to education, access to technology and sustaining communities and make a positive impact on the community.
- Participate in our celebrations, social events and offsite business events.
- Opportunities to contribute your innovative ideas and get paid for them
- Employee perks and discounts.
- Diversity and inclusivity focused.

**What will you do?**
As a key member of the Performance and Technical Support team, you will contribute to fulfilling our Technical Support and Spares Supply Agreement (TSSSA) objectives. Your role is crucial in delivering high performance in safety, operational reliability, and customer satisfaction, measured by cost, quality, and overall customer experience. You will provide mechanical technical support to our customers' station personnel, onboard personnel, and maintenance workforce to enhance the equipment reliability of the Siemens locomotive and coaches' fleet. You will advise on routine and corrective maintenance, resolution and mitigation of equipment failures, and train rescue. Develop strong and successful relationships with the customer. Assist the Siemens Mobility Customer Service department by providing details on customer-related inquiries involving Mechanical Department concerns. Drive increased productivity and quality through strong know-how, experience, successful collaboration, and innovative thinking.

**Responsibilities / Accountabilities**:
The responsibilities of the Technical Support Specialist include:

- Communicating with the customer about any equipment needing immediate attention.
- Creating service requests and work orders in the customer's CMMS (Maximo) as necessary and verifying that all defects, tasks, and/or incidents have been reported and documented.
- Preparing and participating in shift pass-downs/job briefs/handovers with the Technical Advisor.
- Preparing any necessary information for daily/weekly meetings with the customer, such as reports, downloads, fleet monitoring data, statements, etc.
- Supporting efforts to drive reliability and continuous improvement to minimize downtime and costs.
- Serving as a resource to access data in the customer's CMMS and distributing data on a scheduled and ad hoc basis.
- Ensuring proper communication between the customer and the field services team.
- Providing feedback to the team regarding performance, quality, and productivity issues.
- Developing a working relationship with the customer as an employee and representative of Siemens Mobility.

**Required Knowledge / Skills, Education, and Experience**:

- Very good knowledge of French and English, both written and spoken, with excellent communication skills in both languages.
- Degree in Electricity or Mechanic or equivalent professional experience.
- More than 3 years of experience in an industrial, maintenance, or commissioning environment, preferably in the rolling stock or railroad industry.
- Remote technical support or customer service experience will be considered a plus.
- Ability to work, lead, and give guidance under pressure (stress management).
- Ability to work autonomously.
- Analytical skills, good observation, and logical thinking.
- Willingness to do shift work (AM, PM, and weekends).
- Ability to read and understand electrical schematics and mechanical drawings, including 3D drawings.
- User knowledge of monitoring tools and CMMS software.
- Knowledge of maintenance/troubleshooting processes, practices, concepts, and documentation.
- Knowledge of continuous improvement techniques and principles.

**About us.**

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