Housing Manager

Campbell River and North Island Transition Society (CRNITS) is a fast growing, non-profit registered society and charitable organization established in 1985. Through a feminist framework, we serve those experiencing gender inequality by providing safe shelter, support for mental health and substance use and access to resources. CRNITS vision is to cultivate a safe and inclusive future where we all grow and thrive.

Campbell River and North Island Transition Society is an inclusive and diverse employer We look forward to hearing from you.

CRNITS is recruiting a Housing Manager to work at Eagle Harbour. Growth opportunities and skill development are defining features of this role. You will help deliver our program by providing support, coaching and empowering our staff and clients in a trauma informed framework.
- **Do you thrive in an environment where you can make a meaningful difference?**_

**BENEFITS**:

- Casual dress
- Employee Assistance Program
- Company events
- Socially responsible and inclusive culture
- Dental Care
- Disability Insurance
- Extended Health Care
- Life insurance
- Paid time off
- Municipal Pension

**Job Title: HOUSING MANAGER - EAGLE HARBOUR**

Date: August, 2025

Author: Lori Hirst

Job Location: Eagle Harbour

Supervisor: Executive Director

Status: Management (union exempt)

Job ProfileJob Summary:
The Housing Manager/Eagle Harbour works as a member of the Housing team and in consultation with the Executive Director supervising and coordinating programming, service delivery and staffing at Eagle Harbour.

Job Duties:
1) Eagle Harbour programs.
- Develop, implement and maintain operating procedures for intake, orientation and discharge of program participants/tenants
- Participate in the development and amendment of policy and procedures in relation to housing services.
- Develop, implement and maintain programs for program participants/tenants
- Maintain resource materials

2) Supervision of service delivery.
- Ensure appropriate service delivery to clients
- Ensure client confidentiality is maintained
- Ensure a safe, warm and trusting environment
- Develop, implement and maintain safety and security procedures
- Provide mediation for program participant/tenant conflict
- Participate and/or approve any information provided to the Ministry of Children and Family Development about clients
- Provide back-up to on program staff when off duty

3) Building and property maintenance and safety
- Manages and supervises building maintenance and renewal program
- Manages building maintenance contracts
- Ensure a safe environment for program participants/tenants and staff
- Monitor safety and fire drill procedures

4) Staff supervision
- Supervise program staff
- Support program staff in the provision of services to clients
- Supervise or delegate supervision of volunteers
- Assign workload
- Arrange staff schedules
- Fill vacancies
- Define or clarify job duties not specifically outlined in the appropriate job description
- Authorize leaves in accordance with the collective agreement
- Orient new staff
- Participate in the planning and delivery of in-service training for staff
- Complete employee evaluation on an annual basis
- Coach employees regarding performance issues
- Provide progressive discipline as needed, in consultation with the Executive Director
- Work with the Executive Director in hiring and termination as required
- Provide mediation between employees in conflict
- Model and encourage effective team building and problem solving

5) Record Keeping.
- Ensure the collection of statistical information
- Ensures that accurate program and tenant records are maintained
- Prepare a monthly report for the Executive Director including occupancy and workload levels
- Prepare reports (statistical and other) for inclusion with the Executive

Director’s report to the Board of Directors and the Society membership at the Annual General Meeting
- Oversee the employee attendance records and leave banks
- Ensure the maintenance of confidentiality

6) Financial
- Participate in budget development
- Manage financial resources and expenses within approved budget
- Oversee resource materials

7) Miscellaneous
- Abide by CRNITS code of ethics and philosophy
- Abide by CRNITS Policy and Procedures
- Maintain confidentiality according to Policy and Procedures
- Maintain current knowledge of issues related to the abuse of women and children, addiction and homelessness
- Continue to upgrade skills through staff and professional development
- Attend staff meetings regularly
- Special projects as directed by the Executive Director
- Other related duties

Working Conditions

This position is in a residential facility and requires a high level of adaptability. The work requires dealing with people in crisis situations and managing emergencies is an ongoing expectation.

This position requires being on call to staff for evenings, weekends and holidays (this role is shared with other agency Management)