Retail Supply Planner

**A little bit about us
**Position Snapshot**
**Business areas: Nespresso Canada**
**Job title: Retail Supply Planner**
**Location: Montreal, QC**
**Grade 15
**Position Summary**
We are looking for a Retail Supply planner based at our Montreal location reporting into the Demand & Supply Planning Manager. The Retail Supply Planner will plan, control and execute the replenishment of all Nespresso Boutiques including Self-serve options/services in the Canadian market. The planner will act as supply chain liaison for all Boutiques from planning to communications and questions with a focus on the optimization of boutique supply chain/ logistics related operations driving inventory accuracy, supporting sales opportunities and reduction of bad goods and freight costs, together with streamlining overall processes.

**A day in the life of a Retail Supply Planner**

Maximize product availability for his/her scope of boutiques while maintaining established stock levels.
- Plan optimal product replenishment orders for each Boutique location based on business promotional plan, allocations and baseline sales
- Assess marketing forecasts and provide insights on trends as well challenge when pertinent to secure proper planning, inventory and execution.
- Determine stock level targets for each boutique given their unique combination of sales volumes and physical layout
- Daily analysis of boutique sales and promotional effects to determine allocation quantities and replenishment needs. If there are allocations, ensure that boutiques do not exceed their allocations.
- Compile sales results at the end of each promotion and develop post-mortem analyses to improve the flow of stock for future promotions also ensuring actions are defined and taken for any leftover stocks
- Collaborate with Demand and Supply Planners to anticipate all stock issues to plan appropriate replenishment strategies to avoid out of stocks.
- Communicate with Boutiques, Retail Operations and RBMs on potential risks and issues also providing solutions and options to mitigate it.
- Monitor stock levels on a weekly basis and challenge boutique managers when stock levels are not respected or not properly aligned
- Plan, monitor and manage the replenishment of RFID tags for boutiques with Self-Selection Service Systems (SSS) and analyse sales specific to SSS versus assisted boutique sales
- Accountable for mapping RFID tags to each required product and maintaining the database up to date with SSS 3rd party vendor

**Plan and optimize Boutique replenishment schedules to optimize preparation and freight costs.**
- Take into account boutique geographical considerations for delivery needs (Urban setting vs Mall vs HBC presence), define delivery window based on mall requirements.
- Depending on sales volumes and physical size, calculate the appropriate number of inventory turns to calculate the appropriate replenishment schedule.
- Continuous review of replenishment strategy considering baseline growth and peak season.
- Work with boutique to optimize boutique storage space and layout, and maximize capacity
- Work closely with Physical Logistics, Transport, 3PL & carriers on orders dropping and delivery schedules from planning to execution.
- Communicate and address issues with all relevant teams as needed focusing on resolution and corrective actions.

**Follow up deliveries for his/her scope of boutiques**:

- Manage boutique logistic activities with local 3PL partner to ensure respect of Service Level Agreements
- Support boutiques for any issue regarding deliveries. Follow up with the 3PL or transportation company to determine root cause and challenge when necessary
- Adjust stock in boutiques in case of short/over shipment and challenge boutiques when discrepancies do not balance to improve overall inventory KPI
- Define action plans and provide best practices for inventory receiving process for boutiques facing challenges
- Develop corrective measures with our 3PL in regard to logistics underperformance
- Lead trainings for boutique staff with consistent underperformance

**Enforce logistics procedures and best practices within Boutiques**
- Review and challenge monthly inventory results.
- Assist in the implementation of action plans and share best practice for improved inventory management
- Lead trainings on boutique related logistics and inventory processes
- Monitor boutique receiving and stock adjustment movements in Nessoft. Highlight gaps on a daily basis and challenge boutiques on inconsistencies.

**Calculate key performance indicators on a weekly or Monthly basis**:

- Ensure that KPI’s are done on time. Update the KPI Dashboard on a monthly basis.
- Provide and challenge the appropriate KPI for the Monthly review with 3PL.
- Communicate KPI with boutiques and retail team and develop corrective measures for improvement
- Make proposition to improve the overall process of boutique replenishment and develop training materials

**Compliance / Ethics