Bilingual Customer Service Advisor

Professional, positive and collaborative office environment, working with a growing team that thrives on teamwork and collaboration. We are each other’s backbone while being highly agile, adaptable and resilient. Ideal contender specializes in helping customers and is very empathetic, self-motivated, and customer-obsessed. Looking to grow in a winning environment, we are offering a Full-Time opportunity to serve customers in North America.

After successful training, you will retain the title of Customer Care Consultant. You will be well versed in the prescribed sector and regulatory principles and offer superior service to Municipal Citizens.

**What we offer**:

- Minimum of five (5) shifts per week (Monday through to Friday) Saturdays 9-3 pm.
- **Offering a guaranteed base of $18.50 per hour**:

- Operating Hours:8-8 pm (conventional shift from 8-4, 9-5, 10-6, 11-7, 12-8)
- Alternative weekends (9-3 pm)
- $300 annual small benefit health plan after 90 days of employment
- Monthly, weekly individual and team incentives (Uber Eats Vouchers, Bonuses, Gifts)
- Casual-professional, friendly work environment, thriving and united culture, clean/spacious, conveniently located physical location

**PLUS..**
- 10-15% Discount on car/home insurance part of our group plan
- 10% discount for travel anywhere in the world through participating partners off regular tickets and packages
- Discount to major car rentals in North America for all your travel needs
- Exclusive phone plan discount from Telus Mobility so you can talk/text/tweet away
- Discounts to over 100+ apparel, salon, beauty, fashion and house hold essential stores as of your employment with us
- Exclusive discounts to attraction such as Niagara, Banff, Disney World, City Pass, Lego Land, Safari etc
- Exclusive discount for all your tech needs from: HP, Dell, Apple & Samsung as part of being member of our winning team

**We are not done yet, while complimenting your existing skills and competencies you will develop new ones as part of our ongoing development training**:

- _Soft Skill Development_
- _Emotional Intelligence Awareness_
- _Interacting for successful outcomes_
- _Agent certification program_
- _Art of Negotiation_
- _Oral & written communication_
- **_Building Relationship_**

**Qualifications**:

- Fluently Bilingual in French and English
- High School or College Diploma
- Will to learn, grow and succeed; curious about new technology
- Ability to effectively communicate both verbally and orally
- 35 WPM typing speed, ability to multitask and actively listen
- Display of patience, compassion and care towards customers
- Ability to deescalate customers when they are irate
- Team player and individual contributor to overall team success
- Time management, punctuality and organizational skills a bonus
- Coachable, ability take feedback and implement with integrity

**Location & Operating Hours**

**Location**:
**You will love our beautiful, bright, modern office on Ste Croix Avenue in Saint-Laurent. There is free parking on site, access to a gym on-site, daycare close by, an on-site restaurant, and convenient access by Metro(Du College) and bus.**

Monday to Friday between 8 am - 8 pm & Saturdays 9-3pm

**Description**:
Can you offer superior customer service in a fast-paced work environment? You will provide a wide range of inbound and outbound customer service. Key responsibilities include bill explanation, account maintenance, and collections.

If you are energetic, self-motivated, and customer service-oriented and looking to learn and develop a lasting career in customer service, we have immediate Full-Time opportunities for people interested in servicing products to existing customers for some of Canada's largest Utility providers.

**About Us**:
Optima Communications International Inc. is a third-party contact centre outsourcer that has been providing solutions to major businesses since 1992. We pride ourselves on our people and the close working relationships we have with long-standing clients and market leaders in Financial, Utilities, and Business Services. We’ve established a sterling reputation in our industry as the call centre of choice by acting as a seamless extension of our clients and their businesses.

Optima Communications International Inc. is committed to providing accommodations for people with disabilities. Accommodations will be provided in all parts of the hiring process as required under Optima Communications International Inc.'s Employment Accommodation policy. Applicants need to make their needs known in advance.

Optima wishes you all the best in your employment search

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