Bilingual Customer Service Representative

5 days ago

SaintLaurent, Canada Stallion Express Full time

**STALLION EXPRESS IS URGENTLY HIRING FOR SHIPPSY**

Stallion Express is a Toronto-based company specializing in shipping and logistics solutions for online sellers. Our clients range from part-time eBay sellers to bigger eCommerce web stores, shipping hundreds of packages per day

Shippsy was only launched in late 2019, but we’ve already processed over 100,000 packagesand counting

**Where can I find more information about Stallion Express and what it’s like working there?**

**What’s awesome about being on Team Stallion?**

Our company isn’t just about profits. It’s built around the community. We want you to enjoy doing what you do best, and we promise to give you the autonomy and support to do it in a way that works for everyone - our customers and clients, the company, and most importantly, you. Some of the benefits we offer include:

- **Birthday and work anniversary celebrations.** We love to celebrate you in every way we can with these special occasions
- **Casual Fridays are every day.** We have frequently sanitized and recently renovated offices across Ontario and even Canada In addition to office space, we have an onsite gym for our Stallion team members. While this is a remote position, you're welcome to come into any one of our offices anytime

**What’s the job?**
We are looking for a **Bilingual Customer Service Representative** to join our growing team. Reporting directly to the Customer Experience Manager of Shippsy, this role will be responsible for managing accounts, onboarding new clients, and maintaining the highest standards when it comes to client service.

**Responsibilities**:

- Manage current and new client accounts for Shippsy
- Assist clients with technical issues, escalations and responding to general inquiries.
- Work closely with Shippsy team to ensure customer satisfaction.
- Build and maintain trusting relationships with clients.

**Skill Set**:

- Entry-level customer service experience
- Advanced written and verbal knowledge in French (Quebec) and English.
- Experience in eCommerce would be an asset
- Self-driven, excellent communication, with an ability to build trusting relationships with clients.
- Ability to multitask in a fast-paced environment.

**Location: This is a hybrid position with flexible working arrangements for Tuesdays and Thursdays.**

**Job Types**: Full-time, Permanent

**Salary**: $18.00 per hour

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- Saint-Laurent, QC H4T 1X4: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (required)

**Language**:

- English (required)
- French (required)

Work Location: Hybrid remote in Saint-Laurent, QC H4T 1X4

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