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Soccer Training Facility
2 weeks ago
**General Manager - Soccer Training Facility**
**Location**: Guelph**Facility**: Guelph
**About Us**
Our facility will be Guelph’s premier destination for soccer development, training, and conditioning. We provide an energetic, family-friendly environment where players of all ages and abilities can grow their skills, build confidence, and fall in love with the game. We are seeking a dynamic and experienced **General Manager** to lead daily operations, nurture community relationships, and uphold our vision of excellence both on and off the field.
**Role Overview**
The General Manager is responsible for the overall leadership, operational success, and customer experience of the facility. This role blends business management, program development, and community engagement, ensuring our facility is the top choice for soccer training and development.
**Key Responsibilities**
**Leadership & Operations**
- Represent ownership’s interests and vision in day-to-day facility management.
- Communicate regularly with ownership regarding performance, updates, and strategic opportunities.
- Oversee daily facility operations, including staff scheduling, front desk coordination, cleaning, and maintenance.
- Create and implement operational policies, safety protocols, and customer service standards.
- Be available to respond to urgent or emergency situations to ensure safety, security, and continuity of operations.
**Business Management**
- Manage operational budgets, track revenue and expenses, and drive initiatives to meet financial targets.
- In collaboration with ownership, develop and oversee pricing models, memberships, rentals, camps, and event offerings.
- Monitor key metrics (occupancy, retention, program performance) and adjust strategies proactively.
**Program & Event Development**
- Lead the execution of clinics, camps and events.
- Collaborate with Technical Director and coaching staff to ensure high-quality training aligned with player development philosophies.
**Customer Experience & Community Engagement**
- Foster a welcoming, energetic environment for youth, families, teams, and guests.
- Resolve customer inquiries and concerns with professionalism, empathy, and efficiency.
**Staff Management**
- Recruit, train, and motivate staff and coaches with the support of Technical Director and ownership.
- Conduct performance evaluations and provide ongoing coaching and team development.
- Ensure staff always deliver a high standard of hospitality and service.
**Qualifications**
- Minimum 3+ years management experience in sports, recreation, hospitality, or facility operations.
- Passion for soccer and youth development; coaching experience or certifications an asset.
- Proven ability to independently achieve business goals with creative, strategic solutions.
- Strong leadership, organization, and team-building skills.
- Excellent communication, customer service, and conflict-resolution skills, with the ability to tailor communication style to children, teens and adults. Open and receptive to constructive feedback.
- Solid administrative and computer skills, with confidence using digital management and scheduling platforms.
- Ability to work evenings, weekends, and during peak programming hours.
- Vulnerable Sector Check
- First Aid & CPR certification or willingness to complete it before opening
**Why Join Us?**
- Lead a new sports facility with community impact.
- Opportunity to innovate, build new programs, and shape the future of youth soccer.
- Competitive salary.
- Supportive ownership and a passionate team environment.
Pay: $55,000.00-$60,000.00 per year
Work Location: In person
