Bilingual Service Desk Technician
4 days ago
**Location**: St. Laurent, QC
**Job Type**:On-site
**Responsibilities**:
- Maintain responsibility for accurately managing, troubleshooting and performing computer related support processes, ensuring that IS/IT provided tools and systems run smoothly.
- Maintain the end-user working environments, that include: Workstations (desktop & laptops), Printers, Video conference equipment, Cellphones, VOIP desk phones and other peripherals.
- Proficiently use of a ticketing system (specifically ServiceNow), to log all calls/walkups/IM’s or any other contact with end users that require their time and support.
- Taking incoming calls during standard business hours and be in rotation for the on-call after-hours.
- Document all end-user interactions in ticketing system, providing detailed information and escalating when appropriate. Closely monitor queue for incoming tickets and route or escalate requests to appropriate functional teams as needed.
- Contribute to maintaining the technician and end user knowledge base and participate in required training and improvement programs.
- Maintain a clean and organized IT workspace, following Lean processes implemented onsite.
**Basic Qualifications**:
- Strong Proficiency in both written and spoken English and French, with fluency in professional contexts.
- Bachelor’s Degree in Information Technology with a minimum of 1 to 4+ years of relevant experience, or an equivalent combination of education and experience.
- Formal Windows class-room training and certifications in Microsoft technologies with a basic understanding of IT enterprise infrastructure such as networks, systems, telephony and storage and the interrelationships between the components.
- PC hardware troubleshooting and repair skills required.
- Knowledge of DNS, FTP, SMTP, TCP/IP, LDAP, VPN, and remote access tools.
- Proficient with Windows Win10/11 operating systems and Microsoft Office.
- A minimum of 1-2 years’ experience using ServiceNow ticketing system.
- A minimum of 1-2 years of service desk operation experience in Windows technologies.
- Experience working in an agile operations model.
- Experience working in a Microsoft 365 work environment (MS Teams, SharePoint, Exchange Online).
- One Microsoft desktop certification such as MCSE, MCSA, MTA highly desired.
- ITIL certification is good to have.
-
Service Desk Technician Thales
19 hours ago
Saint-Laurent, Canada Aversan Full time**Service Desk Technician **to ***work on leading edge technology products **Location**: St-Laurent, QC **RESPONSIBILITIES**: - Provide 2nd level end-user onsite support. - Receiving, Updating, Closing Service desk tickets - Imaging and deploying new computers. - Perform and support software installations. - Troubleshooting Computer and Network Issues. -...
-
IT Service Desk Technician
4 days ago
Saint-Laurent, Canada Soho Square Solutions Full time**IT Service Desk Technician** **Role & Main Responsibilities** - Respond, research, resolve, assign and escalate end-user requests. - Document customer interactions using ticket management software. - Manage access requests according to information security policies and procedures. - Respond to incoming and outgoing IT Support calls with respect to the IT...
-
IT Service Desk Technician
20 hours ago
Saint-Laurent, Canada CAE Full time**Role and Responsibilities** CAE’s Information Technology Team works closely with all internal stakeholders so they can, in return, offer the best experience possible to the pilots and healthcare professionals. **Here are few reasons why folks love working at CAE!** - Meaningful work that drives professional development - Ability to enter and grow within...
-
IT Service Desk Specialist
4 days ago
Saint-Laurent, Canada Soho Square Solutions Full time**IT service desk Specialist** As an IT service desk Specialist, your mission is to improve the user experience by providing a Hight class service. You are responsible for prioritize requests, resolve first level end-user access problems, trigger required changes, and where required, escalate request to IT team members **Your Role & Main...
-
Field Service Technician
6 days ago
Saint-Laurent, Canada Nestlé Professional Full time**Position Snapshot** **Business area**:Nestlé Canada Professional** **Job title**:Field Service Technician** **Location: Quebec City and Area (Lac St-Jean, Trois-Rivieres, Matane)** **On-site - on the field** **A little bit about us** Nestlé Professional is the global foodservice leader in developing and manufacturing innovative food and beverage...
-
Order Desk
2 weeks ago
Saint-Laurent, Canada BAZZ Full time**Poste : Responsable bureau des commandes et service-client** - ENGLISH DESCRIPTON BELOW **_ **Horaire : Temps plein - 37.5 heures /semaine** **Date d’entrée : Maintenant** **Lieu : Ville St-Laurent** Manufacturier, distributeur et designer de luminaires depuis plus de 40 ans, nous avons su nous démarquer par notre sens de l’innovation et notre...
-
IT Support Technician
6 days ago
Saint-Laurent, Canada Collection Equinoxe Inc Full time**Job Overview** We are seeking a skilled and motivated I.T. Support Technician to join our team. In this role, you will be responsible for monitoring day-to-day system operations, diagnosing and resolving hardware, software, and security access issues, and delivering comprehensive onsite and remote support to end-users. You will report directly to the IT...
-
Customer Service/order Desk
1 week ago
Saint-Laurent, Canada Dex Clothing Full time**Overview** **Responsibilities** - Analyze customer problems and provide effective solutions in a clear and concise manner. - Document all interactions and resolutions in the company’s data entry system accurately. - Maintain a high level of customer satisfaction through effective communication and follow-up. - Collaborate with other team members to...
-
Bilingual Customer Service Representative
2 weeks ago
Saint-Laurent, Canada Canon Canada Full time**Bilingual Customer Service Representative - Hybrid (Monday and Wednesday in office)** **Monday to Friday 11:30 am to 7:30 pm** - Do you have experience working in a customer service role? - Are comfortable spending the majority of your day on the phone? - Do you have basic computer skills? As a Bilingual Customer Service Representative, you will be...
-
Bilingual Customer Service Representative
19 hours ago
Saint-Laurent, Canada Canon Canada Full timeCanon has been at the forefront of digital imaging solutions for more than 80 years. We’ve established a diverse culture that’s made us a respected and successful industry leader. Canon’s corporate philosophy is Kyosei: all people, regardless of race, religion, or culture, harmoniously living and working together into the future. We have been...