Customer Service/order Desk
5 days ago
**Overview**
**Responsibilities**
- Analyze customer problems and provide effective solutions in a clear and concise manner.
- Document all interactions and resolutions in the company’s data entry system accurately.
- Maintain a high level of customer satisfaction through effective communication and follow-up.
- Collaborate with other team members to improve processes and enhance customer experience.
- Stay updated on product knowledge and industry trends to provide informed support.
**Experience**
- Previous experience in a customer service/ order desk role is preferred.
- Strong analytical skills with the ability to deal with issues effectively.
- Excellent communication skills in English; bilingual are a plus.
- Familiarity with data entry systems and basic excel knowledge.
- A proactive approach to problem-solving with attention to detail.
- Ability to work independently as well as part of a team in a fast-paced environment.
**Aperçu général**
**Responsabilités**
- Répondre rapidement aux demandes des clients concernant des problèmes par courriel ou par téléphone.
- Analyser les problèmes des clients et fournir des solutions efficaces de manière claire et concise.
- Consigner avec précision toutes les interactions et les solutions dans le système de saisie des données de l'entreprise.
- Maintenir un niveau élevé de satisfaction de la clientèle par une communication et un suivi efficaces.
- Collaborer avec les autres membres de l'équipe afin d'améliorer les processus et l'expérience des clients.
- Se tenir au courant de la connaissance des produits et des tendances de l'industrie afin de fournir un soutien éclairé.
**Expérience**
- Une expérience préalable dans un rôle de service à la clientèle ou de bureau de commande est préférable.
- Solides compétences analytiques et capacité à traiter les problèmes de manière efficace.
- Excellentes aptitudes à la communication en anglais ; le bilinguisme est un atout.
- Familiarité avec les systèmes de saisie de données et connaissances de base d'Excel.
- Approche proactive de la résolution des problèmes et souci du détail.
- Capacité à travailler de manière indépendante et au sein d'une équipe dans un environnement en constante évolution.
Pay: From $47,758.00 per year
**Benefits**:
- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
Flexible language requirement:
- French not required
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
**Education**:
- Secondary School (preferred)
**Experience**:
- Customer service: 3 years (preferred)
Work Location: Hybrid remote in Saint-Laurent, QC
Expected start date: 2025-01-20
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