IT Helpdesk Analyst

5 days ago

Toronto, Canada Homebase Full time

**About Us** Our mission is to make hourly work easier for local businesses and hourly workers. Homebase currently serves more than 100,000 small (but mighty) businesses with everything they need to manage their hourly teams: employee scheduling, time clocks, payroll, team communication, hiring, onboarding, and compliance. Just don't call us "Human Capital Management." We have built tools for the busiest businesses, so owners and employees can spend less time on bullsh*t and more time on what matters. The Homebase team brings small business expertise from Intuit, Square, OpenTable, Yelp, Gusto, and First Data. Homebase is backed by leading venture investors Bain Capital Ventures, Baseline Ventures, Cowboy Ventures, Khosla Ventures, Plus Capital, and GGV Capital. **The Job** As the IT Helpdesk Analyst, you will support hardware/software installation, first and second level technical support for the entire organization, while providing strategic and tactical planning, development, evaluation, and coordination of information technology systems. - Provide help desk and technical services assistance to on-site and remote employees. - Provide troubleshooting to resolve employee hardware and software malfunctions/failures. - Facilitate procurement of end-user hardware and equipment - Install and update network system requirements/improvements as they are released. - Evaluate performance and connectivity issues of all equipment, software, and hardware. - Distribute and resource New Employee IT Checklist to set up equipment for new hires prior to employee onboarding; ensuring that new employees can complete their work immediately upon date of hire. - Keep sensitive information associated with all forms of technology private and confidential. - Maintain user accounts, access privileges, network, and system security. - Managing, imaging, and inventorying of user equipment. **Qualifications** - 3+ years of IT or Helpdesk experience - Experience administering and supporting SSO/IAM software - Proven working experience as an IT Helpdesk Analyst or relevant experience. - Understanding and experience with managing IT infrastructure including systems, personal computing, help desk, servers, and printers. - Ability to effectively communicate technology, infrastructure and process needs. - Excellent written and verbal communication skills, strong interpersonal skills. **Desired Qualification(s)** - Working knowledge of information technology general controls, data and cyber security. **What We Offer You** - Stock Options - everyone is an owner - Comprehensive medical coverage for you and your eligible dependents - premiums 100% paid by Homebase - RRSP plan +4% company match - Remote, hybrid, and in-office work options - Top-of-the-line equipment and $$ to customize your home office - Company paid holidays and 20 days accrued PTO per year - A dynamic, well-connected, productive team - Fun company activities

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