IT Helpdesk Support Specialist
2 weeks ago
IT Helpdesk Support Specialist (Bilingual – Remote) Full-time Infoya is a global IT consulting and services organization. We collaborate with visionary leaders to achieve outsized business impact by providing innovative solutions and exploring cutting‑edge technologies. We work hand‑in‑hand with our clients to facilitate transformative change, guiding them through strategic shifts in technology, processes, and culture. Our goal is to solve the problems that our clients face, leveraging our expertise and experience to deliver practical, effective solutions that drive tangible results. We are seeking a motivated and customer‑focused bilingual IT Helpdesk Support Specialist (French/English) to join our IT team. Support Analysts serve as the primary point of contact for end‑users encountering issues or seeking assistance. They respond to inquiries, provide guidance, and ensure that users receive prompt and accurate support. They communicate technical information in a clear and understandable manner, regardless of the user's technical expertise. Its a Hybrid role for GTA candidates, and Remote for candidates outside GTA. Key Responsibilities Diagnose and resolve technical issues reported by end‑users, providing timely and effective support either remotely or on‑site. This includes troubleshooting hardware, software, and peripheral‑related problems, and guiding users through step‑by‑step resolutions to ensure minimal disruption to operations. Provide Tier 1 support for hardware issues, including desktops, laptops, printers, peripherals, and mobile devices. Log and categorize support tickets, ensuring accurate documentation and timely resolution or escalation. Escalate complex or unresolved issues to higher‑level support teams. Assist users with basic ERP system navigation and troubleshooting; escalate complex ERP issues to Tier 2/3 as required. Maintain asset inventory records and support the hardware provisioning and decommissioning processes. Monitor and follow up on open tickets to ensure SLAs are met. Document and report to Business on all outstanding issues. Identifying enhancements to processes or operations that would improve the efficiency of the team. Performing regular proactive health‑checks of the system and reporting the results. Working within a flexible schedule that may include being “on‑call”. Ability to prioritize issues with Business to provide solutions. Follow ITIL best practices in incident, problem, and request management. Support user account creation, password resets, and basic Active Directory operations. Participate in knowledge base creation and documentation of standard procedures and known issues. Qualifications Experience: 2+ years in a Helpdesk or IT Support role. Fluency in both French and English (spoken and written) is mandatory. Good troubleshooting skills for end‑user hardware, Windows OS, Office 365, and common IT applications. Experience working with IT ticketing systems. Demonstrated teamwork experience is a must. Exceptional verbal and written communication skills. Basic to intermediate knowledge of ERP systems (e.g., SAP, Oracle, Microsoft Dynamics). Working knowledge of ITIL concepts (certification is a plus). Strong motivation and team‑building skills are desired. Customer service mindset with problem‑solving aptitude. What We Offer Competitive salary and benefits package. Opportunity to work with a diverse and talented team. Professional development and growth opportunities. A dynamic and collaborative work environment. #J-18808-Ljbffr
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IT Helpdesk Specialist
2 weeks ago
Toronto, Canada Cineplex Full timeWork location: Remote Ontario City: Toronto What you will do: Although this position is primarily remote, on occasion you will need to work from the Cineplex office at 1303 Yonge Street, Toronto (Yonge and St. Clair), so living within commuting distance will be necessary. The department provides support 24/7/365, so shifts will cover business hours,...
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IT Helpdesk Specialist
4 weeks ago
Toronto, Canada Cineplex Inc Full timeIT Helpdesk Specialist page is loaded## IT Helpdesk Specialistlocations: Toronto, Canadatime type: Full timeposted on: Posted Yesterdaytime left to apply: End Date: January 14, 2026 (10 days left to apply)job requisition id: JR- **What you will do:**The IT Helpdesk Specialist role is responsible for providing day-to-day helpdesk support including all Level 1...
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IT Helpdesk Specialist
2 weeks ago
Toronto, Canada EOS Full time**WHO WE ARE**: EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities,...
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IT Helpdesk Support Specialist
2 weeks ago
Toronto, Canada Infoya Full timeIT Helpdesk Support Specialist (Bilingual – Remote) Full-time Infoya is a global IT consulting and services organization. We collaborate with visionary leaders to achieve outsized business impact by providing innovative solutions and exploring cutting‑edge technologies. We work hand‑in‑hand with our clients to facilitate transformative change,...
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Toronto, Canada Cineplex Inc Full timeA leading entertainment provider in Toronto is seeking an IT Helpdesk Specialist to provide daily support and handle level 1 escalations. The role involves resolving hardware and software issues, monitoring helpdesk requests, and participating in improvements. The ideal candidate has a degree in IT, relevant certifications, and experience in customer service...
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Bilingual IT Helpdesk Specialist
5 days ago
Toronto, Canada Cineplex Full timeProudly recognized as having one of the country’s Most Admired Corporate Cultures, we rally behind our values of Teamwork, Innovation and Excellence. Work location: Home Office 1303 Yonge St City: Toronto What you will do: The Information Technology department has an immediate opening for the position of Bilingual IT Helpdesk Specialist reporting...
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IT Helpdesk Analyst
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Toronto, Canada Stack IT Full timeOur MSP client in Toronto is looking for full-time Level 2 IT Helpdesk Support. You may need to visit client sites on occasion in Downtown Toronto - access to the subway or car is required ***MSP Experience Required** **Responsibilities**: - Interpret, understand, and deliver end-user requirements. - Troubleshooting hardware, software, and networking...
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Bilingual IT Helpdesk Specialist
2 weeks ago
Toronto, Canada Infoya Full timeA global IT consulting firm is seeking a Bilingual IT Helpdesk Support Specialist to join their team in Toronto. The role involves diagnosing and resolving technical issues, providing Tier 1 support, and assisting users with ERP systems. Ideal candidates have 2+ years of experience in IT support, fluency in both French and English, and strong troubleshooting...
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Bilingual IT Helpdesk Specialist
2 weeks ago
Toronto, Canada Infoya Full timeA global IT consulting firm is seeking a Bilingual IT Helpdesk Support Specialist to join their team in Toronto. The role involves diagnosing and resolving technical issues, providing Tier 1 support, and assisting users with ERP systems. Ideal candidates have 2+ years of experience in IT support, fluency in both French and English, and strong troubleshooting...
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IT Helpdesk Support
2 weeks ago
Toronto, Canada H.H. Angus and Associates Limited Consulting Engineers Full timeIT Help Desk Support - Knowledge Management - Toronto, Ontario, Canada This is a great opportunity to join a dynamic team in a company with an excellent reputation in the engineering consulting industry. At HH Angus, we value our employees and strive to create a culture of learning, growth, and success. We are currently looking for an IT Help Desk Support...
