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IT Support Analyst

3 weeks ago

Montréal, Canada Groupe Lemur Inc. Full time

**IT Support Analyst**
- Salary based on industry experience and knowledge
- Competitive salary
- Exceptional competitive compensation and benefits offered
- Great working environment
- Training and Development offered with growth potential

**Roles and Responsibilities**:

- Manage IT help-desk and provide organization with day-to-day computer support for systems and networks.
- Act as a link between end users and external IT support.
- Install and configure software and hardware
- Perform troubleshooting, repairs and data restoration when possible
- Maintain licenses and upgrade schedules
- Monitor computer system performances for potential problems.
- Institute protocols for the use of IT across departments and projects
- Provide advice on most suitable IT choices for the company
- Handle administrative tasks for computer-related orders and invoices, maintain service catalogue and license documentation and renewing upgrades.
- Work on IT projects and report to VP Operations

**Skills and requirements**:

- College Degree or equivalent in Computer or Information Science with 4-5 years’ experience in similar position
- Must be knowledgeable in software, hardware and networks.
- Must be a critical thinker and a problem-solver.
- Must have strong communication with people skills and great attention to details.
- Must have knowledge of Office 365, MS-SQL servers, Windows servers and Apple servers.
- Ability to understand end-user problems and convey them in technical language to other IT professionals.
- Must be bilingual French and English
- Company has great company benefits to offer

**Job Types**: Full-time, Permanent

Additional pay:

- Bonus pay

**Benefits**:

- Casual dress
- Company events
- Company pension
- Dental care
- Extended health care
- Flexible schedule
- On-site parking
- Store discount
- Tuition reimbursement

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

COVID-19 considerations:
**Education**:

- AEC / DEP or Skilled Trade Certificate (preferred)

**Experience**:

- IT support: 7 years (preferred)

**Language**:

- English and French (preferred)