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Service Desk Co-op

13 hours ago

Thornhill, Canada CAA Club Group Full time

**About Us**:
We are currently seeking co-op students to join our Service Desk Support - Information Technology team. Our high quality of service can only be achieved through our Associates as we are always looking for enthusiastic people who have a proven ability to provide exceptional experiences to our associates.

**Who we are**:
As Canada's largest automobile association, we are passionate about keeping our Members safe
- whether they are on the road, at home, or travelling abroad. Meeting the diverse needs of our two-million Members requires high performing, forward thinking, and innovative people who work collaboratively to keep propelling our business forward. Life at CAA Club Group is fast paced, performance-driven and rewarding. We value our Associates' career growth and ongoing professional development
- and we regularly recognize their achievements and outstanding results. CAA Club Group (CCG) is known for providing stellar emergency roadside assistance to our motoring Members and non-Members. We work hard and play hard. We're about doing what's right and feeling good about it.

**Position Details**:
**What You Will Do**:

- Work with other IT groups to ensure consistent imaging of PC’s is completed using MS Config manager/ Autopilot. If issues are found work with Senior Desktop Analysts to identify and implement a fix.
- Manage an inventory of ready to deploy Pc’s and deploy to CCG associates based on assigned tickets and projects.
- Ensure that the Asset/CMDB is complete and accurate and available to support incident, problem, change and planning activities.
- Ensure that CCG IT asset lifecycle is followed from ordering process, through asset tagging, record collection and maintenance, and disposal process.
- Ensure hardware procurement and deployment processes are meeting project management needs
- Provide regular reporting to management using Power Bi reporting and dashboards on the status of IT assets and software usage.
- Support tasks for this position include incident handling, problem identification, logging and tracking, troubleshooting, resolution, hardware and software support, incident, and problem escalation
- Identify, investigate, and resolve PC, Laptop, Mobile Device and Printer problems
- Document and maintain Service Desk procedures
- Various projects as assigned by Management
- Work rotational weekend and evening shifts as required.

**Who You Are**:
Students with or working towards Post-Secondary education or Diploma in computer science or Information Technology
- Experience with Power BI reporting and dashboards would be an asset
- Intermediate to strong experience with Word, Excel, Data Entry
- Strong Customer Service skills
- Strong written and oral communication skills
- Excellent time management, analytical and problem-solving skills
- Ability to work effectively and productively within a team environment

**Our Commitment**:

- We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). CAA CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs._
- As an organization we are focused on Member safety, which includes the safety and well-being of our Associates. Therefore, you must be and remain fully vaccinated as a condition of employment._