Logistics Coordinator

4 days ago

Vaughan, Canada Skilled Jobs Full time

**Logistics Coordinator** **Location: Vaughan, ON** **Timings - 9AM to 5 PM** **Employment Type: Full-time** **Salary: $24-$25 depending on experience** **Job Overview** We are seeking a Client Support Logistics Coordinator to join our team. This hands-on role involves managing client relationships and ensuring the smooth operation of our logistics and storage services. Reporting to the Head of Client Experience, you will be responsible for delivering exceptional client experiences daily, resolving issues, and optimizing logistics processes. **Responsibilities** - Client Relationship Management: - Own the relationship with clients from onboarding to daily interactions. solving their challenges. - Review and confirm client orders for accuracy and completeness, ensuring all necessary information is obtained. **Operations Coordination**: - Assist and communicate with internal team members and clients to ensure inquiries and commitments are met timely. - Manage client expectations on the day of service, communicate timing and delays, and creatively resolve issues. - Create daily schedules for deliveries and logistics with the team and third-party logistics providers, optimizing routes and assigning teams. **Logistics Management**: - Quote orders and book third-party logistics where required. - Handle order adjustments and daily client inquiries. - Monitor activities to ensure they are completed accurately, timely, and with excellent customer experience. - Manage and communicate any route or order changes to the moving team. - Execute systemic components of receiving, inspection, and closing out orders when necessary. - Ensure the accuracy of order and delivery management. - Perform investigations when required. **Experience and Skills Required** - Experience communicating effectively and collaboratively to resolve complex and time - sensitive issues. - Experience organizing and coordinating multiple tasks simultaneously. - Proven track record of creating structure in ambiguous situations. - Previous work experience in a client-facing operations role. - Client-Service Oriented: Enjoys working with clients and stakeholders, building win - win relationships, and adding value through the service provided. - Hands-On Learner and Problem Solver: Constantly learning new things, getting into details to understand how things work, and coming up with innovative solutions. - Fast-Paced Follow-Through: Operates efficiently, responds quickly to requests, and has exceptional time management and organizational skills. - Cool Under Pressure: Stays calm and collected in high-pressure situations, responding to client needs with flexibility. - Positive Attitude & Team Player: Optimistic and upbeat, with a positive energy that rubs off on others, works well in a team environment, and helps maintain a positive work culture. **Job Types**: Full-time, Permanent Pay: $24.00-$25.00 per hour Expected hours: 40 - 55 per week **Benefits**: - Dental care - Extended health care - Paid time off Schedule: - Monday to Friday - Morning shift **Experience**: - logistics: 1 year (preferred) Work Location: In person

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