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Associate Support Analyst

3 weeks ago

Oakville, Canada Euna Solutions Full time

**Description**

As an Associate Support Analyst at Euna Solutions, you will be critical in ensuring our customers receive timely, accurate, and effective technical support. In addition, you will be responsible for troubleshooting software issues and providing solutions that enable our customers to be successful with our products. This is an entry-level position with opportunities for growth and development within the Technical Support team.

**Experience**
- 1-2 years of experience in a technical support role, preferably in a software or technology company.
- Experience with software troubleshooting, including the ability to diagnose and resolve technical issues.
- Familiarity with software development concepts and technologies such as APIs, SQL, and cloud computing.
- Experience with CRMs and ticketing systems.

**Responsibilities**
- Troubleshoot and diagnose software issues reported by customers, working with cross-functional teams to identify and resolve underlying problems.
- Escalate complex technical issues to higher-level technical support staff as needed.
- Document technical issues and their resolution in our ticketing system, ensuring that customer issues are resolved in a timely and effective manner.
- Develop a deep understanding of Euna Solutions' products and services to provide effective technical support to customers.
- Contribute to developing and maintaining technical support documentation, including knowledge base articles, user manuals, and training materials.
- Continuously develop technical skills and knowledge of Euna Solutions' products and services to enhance the quality of technical support provided to customers.

**Location**

This position will be hybrid 3x week in Oakville, ON.

**What It's Like to Work at Euna Solutions**

At Euna Solutions, we carefully foster a work environment where employees have a safe space for creative and intellectual freedom, and the opportunity to work cross-functionally. We offer a dynamic environment with considerable opportunity for professional growth and advancement.

Here are some of the perks that Euna employees enjoy:
Competitive wages
We pay competitive wages and salaries, and we only expect an honest 40-hour week for it.
- ️ Wellness days

What’s better than a long weekend? An extra-long weekend Euna Employees enjoy 2 extra days off in the summer to extend long weekends Extra days to decompress and spend time doing the things you love.
Community Engagement Committee
At Euna, we know how important it is to give back. Our community engagement committee looks for ways to give back to our local communities through time, gifts and skills.

Flexible workday
We understand that what a workday looks like differs by employee and the role requirements. Through our interview process we’ll work with you to ensure it’s a fit for you and the specific role you’re interested in.

Culture committee
Celebrate at every occasion with the culture team They make sure that our team’s culture is bustling with frequent fun events for holidays and special occasions, as well as for miscellaneous fun.

**About Euna Solutions