IT Support Analyst

At BWXT Precision Manufacturing Inc. (BWXT PMI), we are committed to excellence in every business initiative. With nearly 130 workers across locations in Oakville, Ontario, BWXT PMI is a leading supplier of nuclear-grade materials and precision-machined components for CANDU® nuclear power utilities around the globe.

**IT Support Analyst**

BWXT Precision Manufacturing Inc. (BWXT PMI) is a leading supplier of nuclear-grade materials and precision-machined components for CANDU® nuclear power utilities around the globe. We are an industry leader in providing critical nuclear components such as Fuel Channel End Fittings, Liners, Feeders, and Shield Plugs. BWXT PMI has a range of opportunities in professional disciplines, including Machining, Metal Fabrication, Quality Control, Project Management and Engineering. For more information, please see our website here.

BWXT PMI is conveniently located between Toronto and Hamilton, nestled along Lake Ontario, the town of Oakville invites you to relax and enjoy a perfect blend of urban charm and natural beauty. With its lakeside views, vibrant arts scene, and abundant outdoor activities, Oakville offers something for everyone. Home to over 200,000 residents, this thriving community combines rich culture, exceptional dining, and welcoming neighborhoods, making it a great place to live, work, and explore: Parks, Recreation & Culture

**JOB SUMMARY**:
To support and maintain in-house technology equipment and IT assets. This includes installing, configuring, diagnosing, repairing, and upgrading all corporate hardware and software while ensuring its optimal performance. This role includes entry-level data-network support duties to maintain the stable operation of the in-house computer network.

**KEY RESPONSIBILITIES**:

- Design and maintain basic and specialized images for end-user desktop and laptop systems.
- Implement, document, and support the desktop/laptop/server image deployment servers.
- Diagnose, resolve, and document hardware and software network problems in a timely and accurate fashion.
- Develop packages and solutions to assist the users in the performance of their tasks.
- Installing, configuring, maintaining, and optimizing all network hardware, software, and communication links while ensuring mínimal network downtime.
- Build, troubleshoot, and repair hardware (printers, desktops/laptops, scanners, projectors, etc.).
- Use deployment tools to create, test, deploy and maintain desktop images.
- Troubleshoot problem areas in a timely and accurate fashion.
- Provide end-user training and assistance where required.
- Manage inventory of current computer systems, parts, and software.
- Participate in implementing system security patches and software/firmware/system upgrades.
- Decommissioning of systems in an approved and secure fashion.
- Assist users with remote access systems issues.
- Advanced troubleshooting and user desk-side support.
- Basic networking support.
- First-level support for configuring, diagnosing, repairing, cell phones and laptop broadband support and services.
- Remain current on trends in the IT industry regarding end-user systems and support techniques.
- Assist IT System Engineers with administration and support of data center infrastructure operations.
- Be available after normal working hours to handle critical issues.

**KNOWLEDGE & EXPERIENCE**
- University Degree or College Diploma in Information Technology.
- Minimum 2-3 years’ experience.
- Fluency with IT host services, storage technologies and networking.
- Understanding of standard image deployment process as well as software package deployment tools.
- Familiarity with peripheral configuration/integration and support as well as with Enterprise data storage solutions and data back-up technology.
- Understanding of departmental procedures and compliance programs.
- Must possess previous experience in a technical call center, customer service team or IT/Help service desk.
- Experience with desktop operating systems, including Windows 7, Windows 10 and Windows 11.
- Hands on experience with Active Directory, Exchange, and Group Policy.
- Working knowledge of LAN and WAN environments and hardware.
- Knowledge of LANDesk and a ticketing system preferred.
- Exceptional written and oral communication skills, including typing.
- Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning.
- Strong documentation skills.
- In-depth knowledge of Microsoft desktop operating systems (present and near future).
- In-depth knowledge of office automation software used at the facility, such as Microsoft Office.
- Ability to solve practical problems and carry out responsibilities under general supervision.
- Ability to organize workload for effective implementation.
- Strong customer skills.
- Ability to function as an effective team member.
- Ability to adapt as the external environment and organization evolves.