ERP Support Analyst/administrator

4 days ago

Oakville, Canada Procor Limited Full time

**Job Requirements**
- Be primary contact for production issues
- Security Administration of the ERP systems
- Work with business sponsors, functional users, and IT management to prioritize issues
- Work with business users to troubleshoot and gather necessary issue details
- Conduct troubleshooting to determine if issues impact customizations or standard functionality
- Log incidents at Infor Help desk for issues and escalate issues as necessary
- Monitor all issues associated with area of responsibility through issue resolution
- Review monthly updates from Vendor and identify the impact on customizations
- Troubleshoot Syteline configuration settings and parameters
- Understand and maintain configuration settings and parameters
- Assist SMEs to develop and execute test plans to ensure solution meets functional specifications
- Require sign off of functional specification(s) from necessary business SMEs
- Assist with User Acceptance Testing and documenting test results
- Troubleshoot Syteline configuration settings and parameters
- Understand and maintain configuration settings and parameters
- Work with Project Manager to assist with new Syteline functionality set up and configuration

**Key Skills and Abilities**
- Work together with others as a team
- Excellent verbal and written communication skills
- Great personality for interacting with others
- Excellent problem solving and root cause analysis skills
- Independent and self-motivated

**Qualifications**
- At least 2 years of Infor Syteline (CloudSuite Industrial 10) experience
- Business/Systems Analyst work experience required

**Why Join our team?**

We are an equal opportunity employer offering employees the opportunity to be a contributing member of a successful team as well as competitive wages.

We take pride in offering our employees a good benefits package. We appreciate hard-working and passionate individualswhich is why we offer:

- Tuition reimbursement program.
- Group benefits including dental, vision, and insurance
- Pension and retirement savings plans
- Personal rebates for fitness and computers
- And much more**Job Types**: Full-time, Permanent

**Salary**: $60,000.00-$75,000.00 per year

**Benefits**:

- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care

Schedule:

- 8 hour shift

COVID-19 considerations:
Please follow the building PPE instructions.

Ability to commute/relocate:

- Oakville, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- ERP system security administration: 2 years (required)
- user troubleshoot and gather issued details: 2 years (required)
- log incidents at Info Help desk: 2 years (required)
- monitor all issues: 2 years (required)
- review monthly Vendor updates: 2 years (required)
- assist SME's to develop and execute test plans: 2 years (required)
- assist with User Acceptance testing: 2 years (required)
- Infor Syteline (CloudSuite Industrial 10): 2 years (required)

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