Café (Foh) Team Leader & Events Coordinator

**Be the best YOU**

**Being a part of Youth Opportunities Unlimited (YOU) means you have a shared passion for supporting youth in reaching their full potential. YOU is a place where your unique background, perspectives, and talents are valued, and help innovate new program ideas to best support youth in our community.**

**You can make your impact here Be part of a diverse and inclusive workplace where the work you do is truly valued. You will have the freedom to excel in your own way by serving young people and knowing you are making a difference for our community.**

**Come be a part of a team that works alongside youth as they work on goals and be there to celebrate when they achieve those milestones. Help us continue creating a community where youth are embraced and will thrive.**

Reporting to the Manager, Food Services, the Cafe (Front-of-House) Team Leader & Events Coordinator plays a pivotal role in the front-of-house operations at YOU’s food services locations and the business development and execution of food service events. This hybrid role combines operational supervision, youth mentorship, sales development, barista support, and event management to create a dynamic, youth-focused environment.

The incumbent is responsible for supervising the Food Services Training & Catering Coordinator, front-of-house staff, site baristas, as well as youth trainees and volunteers, while ensuring customer service excellence and maintaining the highest regulatory and production standards for food and beverage production in front-of-house operations. The incumbent is responsible for leading the modelling of strong customer service skills during interactions with guests. Working collaboratively with back-of-house, catering, and food services leadership, the role supports youth development through hands-on hard and soft skills training and coaching, empowering young people with the skills needed to succeed in the hospitality sector.

In addition to overseeing day-to-day front-of-house operations at YOU’s food service locations, the Cafe (FOH) Team Leader & Events Coordinator is responsible for ensuring the completion and standards of production, while maintaining an aggressive strategy for developing and executing events for the café and related food service venues (such as the Rooftop Terrace). This role leads strategic event planning and coordination, and supervises catering coordination, growing YOU’s Food Service event portfolio and targets to provide increased trained opportunities for youth. Through a focus on guest retention, staff development, and operational excellence, the FOH Team Leader & Events Coordinator advances YOU’s mission by creating meaningful employment opportunities and community engagement for youth.

This position requires strong leadership, customer service, relationship management, and operational skills combined with a passion for youth mentorship and community impact. Training of youth is paramount, and the FOH Team Leader & Events Coordinator assists in the mentoring of skills to youth trainees, who are participating in YOU’s Food Services Youth Training Program, with specific emphasis on developing youth’s hard and soft skills and job attainment in a dynamic team environment.

This position will work closely with the Manager, Food Services and Food Services Training & Catering Coordinator, to ensure that all staff are working in line with YOU’s Mission, Vision and Values. This role works closely with other staff including Cooks, Youth Employment Services, Housing staff, team leaders, and other individuals, to best coordinate a wrap-around approach to services to achieve successful outcomes for youth.

**Responsibilities**:
The incumbent must have strong relationship management, customer service, event management, and guest retention skills, with a strong attention to detail. The incumbent must demonstrate friendliness, creativity, and flexibility in dealing with the public, youth participants and YOU staff. Additionally, the following qualifications are expected:

- The position normally requires completion of post-secondary education at a college level.
- 3-5 years related barista/restaurant / Cafe work experience
- Minimum 2 years of supervisory work experience in a food services setting
- Safe Food Handling Certification
- Smart Serve
- Recommended Education: customer service certificate, food and beverage management, event planning, or similar related
- Assets:

- First Aid
- Sales experience
- Demonstrated sales and event planning/management skills, with proven experience implementing growth strategies and running events.
- Demonstrated knowledge of guest retention and proven ability to successfully enhance guest experience, with the ability to mentor in the steps of service.
- Demonstrated ability to engage, coach, mentor, and support youth participants and staff
- Demonstrated ability to bartend, develop and train on mixology
- Demonstrated abilities in administrative tasks