Sales Support Coordinator

_**Exchange Bank of Canada (EBC) is a Schedule 1 bank based in Toronto, Canada.**_

Discover the opportunity to join an international, dynamic, and responsible bank that fosters the development of all its employees. Every day, we empower employees to achieve more. As we are a new bank in Canada, each employee is given a unique experience and great opportunities for a career growth.

As a specialist in wholesale foreign exchange services, EBC provides a wide range of foreign currency exchange and international payment services to financial institutions and corporations tailored to streamline processes and delivered with unparalleled customer service.

**Our Value Statement**:We help our clients identify and create foreign exchange solutions, delivering a best practices approach through unparalleled customer service and integrated technology to create significant financial and operational efficiencies.

**Our Values**:

- _Customer First - _We earn the right to be our clients’ first
- _Integrity - _We hold ourselves to the highest standard to build trust.
- _Collaborative - _We always win as a team.
- _Innovative - _We find new methods to deliver change and advance technology to the industry.
- _Passionate - _We are driven to be the best in class.
- **Exchange Bank of Canada is seeking an enthusiastic and driven Sales Support Coordinator to join their Sales Team**_

Position Summary: The Sales Support Coordinator (SSC) is a role that supports the Head of Sales and the greater sales organization. In addition, the SSC is an integral member of greater outside sales team and is involved in all aspects of daily business (other than solicitation of clients) pre
- and post-sales activities, assisting the sales team in meeting their goals by managing key sales processes, liaison between sales and other departments at EBC, sales information tracking and customer event execution.

Essential Functions:

- Daily Sales support
- Customer service
- Online system administrator (EBCFX, EBCFXNOW and Intregal)
- CRM management
- Track sales pipelines and customer performance
- Ensure on-boarding documentation is accurate and complete
- Work closely with the implementation and compliance teams
- Coordinates processing of new customer packages and tracks their progression
- Plans and organizes customer events, trade show, territorial meetings, etc.
- Manages territorial customer-focused sales programs and activities
- Addresses client service issues with functional partners to achieve customer satisfaction
- Produces daily sales reporting from TMS and CRM as needed
- Serves as key link in communication flow within the team and other departments
- Assists with business development activities, as appropriate
- Coordinating team meetings (on and off site)
- Scheduling conference calls
- Collecting and maintaining updated compliance documents from current clients
- Preparing meeting minutes
- Prepare internal and external communications
- Creating and updating sales/marketing presentations
- Manage EBC sales shared drive
- Additional responsibilities, as needed

Education and Experience:

- 2+ year's experience in Marketing or Sales
- Bachelor's degree (preferably in Marketing or Business)

Qualifications and Skills:

- Excellent project management, problem-solving ability and creativity
- High energy with a strong work ethic
- Exceptional ability to communicate thoughts in writing
- Strong organizational, interpersonal and verbal communication skills
- Strong proficiency with Microsoft Office (Word, Excel, and PowerPoint)
- Excellent verbal and written communications skills
- Strong service orientation
- Strong organizational skills; Attention to detail and diligent follow through on tasks and projects
- Initiative to recognize and resolve problems as they arise
- Adaptability and flexibility in dealing with others
- Ability to coordinate efforts of a large, often virtual team
- Creativity
- Results orientation
- Customer focus
- Enthusiastic and positive attitude
- Effective working both independently and within a team

**Benefits**:

- Commuter Reimbursement - EBC will pay the toll, bus or metro cost in and out of work
- Holiday Pay - Paid day off for 11 designated holidays throughout the year
- Paid Vacation Time Off
- Paid Sick/Personal Time Off
- Health/Dental/Vision Basic Life, AD/D, and Short/Long-Term Disability
- RRSP - Company matches up to 5%

Pay: $50,000.00-$55,000.00 per year

Schedule:

- 8 hour shift

Work Location: Hybrid remote in Montréal, QC