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Customer Service Coordinator
2 weeks ago
**LOOKING FOR A CUSTOMER SERVICE COORDINATOR**
**Are you interested in joining the team of a highly reputable company, in a work environment where you can have a considerable impact? If so, this opportunity is for you**
**ABOUT THE COMPANY**
Did you know that despite the digital shift, the packaging printing industry for entertainment is still growing rapidly? Even vinyl records are back in style and have regained a place of choice for music lovers and collectors around the world.
**Transcontinental Ross Ellis** is a company that specializes in the printing of CD covers, vinyl records, box sets, comic books, and commercial packaging for high-profile products. The company serves prestigious film and music studios as well as large, well-known multinational corporations. As an industry leader, it is not unusual to see well-known music industry superstars walk through the doors of the company to complete the printing of their albums.
For its Montreal-based facility, Transcontinental Ross Ellis is looking for an experienced **customer service coordinator **to join their team.
**10 GOOD REASONS TO JOIN TRANSCONTINENTAL ROSS ELLIS**:
- Work for one of the largest companies in Quebec
- Competitive salary conditions
- Profit sharing program
- Group Insurance & Pension Plan
- Employee health and safety is the #1 value of the company
- A pleasant and relaxed work environment
- Customized training programs for each employee's needs
- Excellent job security and stability
- Career opportunities at Ross Ellis and within the broader TC Transcontinental group
- Free parking and access to public transportation
**JOB SUMMARY**
Reporting to the CVSC and CDT Supervisor, the **customer service coordinator**'s role is to ensure that each customer receives a timely, affordable, high quality product that meets their needs and expectations. Throughout the ordering process and up to and including billing. This person acts as an intermediary between the customer and the sales and production teams. To do so, he/she works closely with the customers and the sales and production teams.
Acts as the first point of contact for national or major customers and/or sales representatives for moderately complex questions, issues or concerns. Resolves moderately complex issues, may handle requests of a technical nature or refer to a specialized team. Requires very good knowledge of the company, products and/or services. May assess needs and suggest/promote alternative products or services. May be responsible for the administration and accounting of credits, refunds, invoices, payments, etc. For the incumbents involved in production or operations, use a job code of Customer/Operations Support Coordinator.
**YOUR TASKS AND RESPONSIBILITIES WILL BE**:
**Act as an intermediary between the client and the account manager**:
- Manage customer relationships and build good business relationships;
- Be the daily contact for the client;
- Process specific requests, such as tests, in accordance with production work requirements;
- Check the state of the customer’s product throughout the production process, whether by reviewing the proofs before customization of the product, data reports and authorizations or verifying samples to ensure client requirements are met.
**Manage customer interactions on behalf of TC Transcontinental**:
- Acts as a technical resource for any printing-related issues and resolves any issues related to quality, design or other aspects of production;
- Contact the customer directly to ensure that the order specifications are noted, the costs are accurate and the fulfillment requirements are realistic. Provide a guided tour for customers visiting the plant;
- Regularly inform the customer of the status of their order and participate in regular meetings on the customer and production progress to learn about any changes or developments affecting the specifications and timing of the order;
- Uses knowledge of production and procedures to recommend value-added features to customers.
**Collaborate with Transcontinental plant personnel to manage daily production deadlines and establish priorities to meet customer deadlines**:
- Recognize potential setbacks and inform superiors as required to ensure client requirements are met;
- Ensure that all necessary documents, files, information and approvals are forwarded to the production team in an organized manner and in accordance with established quality and client service standards;
- Prepare a production file plan, including technical specifications, fact sheets, print plan, finish plan, delivery plan and special instructions, if applicable;
- Gather all necessary information to set up a detailed production schedule and communicate, monitor and resolve any issues with the client and production team;
- Determine the most affordable way to plan and complete the work;
- Arrange pre and post production meetings as required;
- Ensure that client change requests are forwarded to the ap
