Store & Corporate Support Specialist

2 days ago

Richmond Hill, Canada Staples Full time

Some of what you will do:
**Specifically, You Will**:

- Excellent bilingual (French and English) communication and customer service skills a must
- Excellent troubleshooting and diagnostic skills
- Provides first level system support to all retail stores and home office users for Point-of-Sale systems, PC’s, AS400, telecommunication, Networks, RF scanners and other hardware.
- Interacts with Network Analysts, Application Specialists and Telecommunication Analysts to identify and resolve problems.
- PCs and Mac operating systems, Active Directory (AD), and DOS command knowledge

Some of what you need:

- Degree or Diploma in Computer Networking or related discipline
- A+, Network +, CCENT, or MCP Certification an asset
- Excellent troubleshooting and diagnostic skills
- Working knowledge of PCs and Windows operating systems.
- Working knowledge of Active Directory, and DOS command line functionality.
- Experienced with remote access software (VPN, Microsoft Terminal Services)
- Experience with ServiceNow Call Tracking database
- Takes initiative, seeking opportunities for change, growth and improvement
- Ability to adapt to rapid changes in procedures and processes in a dynamic environment.
- Knowledge of AS400 technical support would be an asset
- Knowledge of Citrix Network Topology
- Ability to work with Excel is an asset
- 1-2 years of help desk or equivalent experience.
- Staples Store Experience is an asset.

Some of what you will get:

- Associate discount
- Health and Dental benefits
- RRSP/DPSP
- Performance bonuses
- Learning & Development programs
- And more...

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