Sales Support Specialist

Are you looking to grow your career with a dynamic sales team? Do you have a passion for problem-solving and creative thinking? Liteline needs someone like youWith over 45 years of dedicated customer service, we’re expanding our Customer Service Team and looking for enthusiastic, thoughtful problem-solvers to help propel us into the future. If you enjoy a fast-paced, never-a-dull-moment environment, this role could be for you.About UsFounded in 1979, Liteline Corporation is Canada’s largest privately held lighting manufacturer, operating a 160,000 sq. ft. office, manufacturing, and distribution facility in Richmond Hill, Ontario. We specialize in LED lighting solutions for the North American residential and commercial markets. With over 140 employees, Liteline is poised for strategic growth for years to come.About YouOur ideal candidate believes that the quality of service is everything. We pride ourselves on delivering the best possible customer experience at every point of contact. As a member of our Customer Service Team, you’ll share our passion for helping customers grow their business.To succeed in this role, you should be an excellent communicator who builds trust and strengthen our reputation for providing exceptional support before, during, and after every sale.Reporting directly to the Sales Support Specialist Manager and supported by a dedicated team of customer care professionals, the Sales Support Specialist will be responsible for:Providing prompt, accurate, and courteous responses to customersPerforming order entry and reverse entry processesResponding to customer requests in a timely and professional manner via phone, email, or chatAnswering questions about shipping, pricing, and product detailsIdentifying customer needs and recommending the best lighting solutions for their projectsCollaborating with Sales, Warehouse, and Production teams to meet project deliverablesFollowing up with customers to ensure satisfaction at the end of each transactionRequirementsMinimum 3 years of customer care experience or a related industryPost-secondary education preferredProficiency in Microsoft Word/Excel and familiarity with ERP or inventory management systemsStrong multitasking skills, sound judgment and a commitment to exceeding customer expectationsAbility to remain calm and focused under pressureResilient, adaptable, and able to thrive in a fast-paced, ever-changing environmentExcellent written and verbal communication skills across phone, email, and online channelsNaturally curious, eager to learn, and interested in lighting technology and applicationsStrong relationship-building, influence, and problem-solving skillsPositive team attitude, strong work ethic, and ability to prioritize effectivelyWhy Work with Us Competitive pay based on qualifications and experienceIn-house training and ongoing professional developmentAn opportunity to be part of a growing, innovative organization that values learning, collaboration, and peopleWe appreciate all applicants for their submissions; however, only those chosen for further consideration will receive communication from us.As an equal opportunity employer, we highly regard the distinct skills and backgrounds of all applicants. We understand that each potential member of our team at Liteline contributes to the realization of our goal in fostering a diverse and inclusive workplace.We are dedicated to accommodating individuals with disabilities throughout our hiring process. If you require any accommodations to participate in any stage of our recruitment and selection process, please contact hr@liteline.com with the position title in the subject line, and a member of our Human Resources team will reach out to assist you promptly