Customer Support Technician

1 week ago

Edmonton, Canada Edmonton Public Library Full time

Are you enthusiastic about technology and customer service focused? Is it time for the next challenge? EPL’s IT Services team has an exciting opportunity for you

As an IT Customer Support Technician, you will support the delivery of IT services, such as Help Desk for public and staff computing. In this role, you will respond to customer requests for assistance. You will be responsible for tracking requests and then either resolving routine problems or forwarding tickets to the appropriate team member in order to restore services to our customers and minimize disruptions to business operations and workflow.

**Job Requirements**:

- A related diploma or undergraduate degree from a recognized institution.
- A minimum of one year of related work experience.
- In-depth knowledge of IT system operations and relevant hardware and software is preferred.

What do you need to bring to this position?
- A commitment to upholding the Canadian Federation of Library Associations position statements on Intellectual Freedom and Diversity and Inclusion.
- Ability to provide effective customer service.
- Demonstrated excellence in interpersonal and communication skills.
- Effective and creative problem solving and trouble shooting.
- Ability to contribute positively and work effectively within a team environment.

**Who we are**:
The secret ingredient for making EPL a magical place is no secret at all; in fact, it's very simple: We share. We share stories, ideas and experiences. We share with our customers, our communities, and ourselves. We are Edmonton's largest lender of all manner of information and entertainment.

**Pay Band**:
$30.61 - $39.07 per hour*
- Approximately $55,931 - $71,382 per annum based on a 35 hour work week.

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