IT Customer Support Ii

3 days ago

Edmonton, Canada Alberta Health Services Full time

Your Opportunity:
The Telehealth technician provides support and training to end users that are utilizing Telehealth and Unified Communication Services equipment. They provide guidance on how to use the equipment as well as monitoring session to ensure they are successful. The technicians are also responsible for the maintenance and troubleshooting of equipment including but not limited to Video conferencing systems, A/V devices, Medical peripheral devices (such as Exam Cameras, Digital Stethoscope, Ultrasound, etc.). TH Techs work closely with other UCS teams and vendors to ensure the proper installation of the equipment. Techs are a key player in delivery and support of Clinical Telehealth delivery (direct patient care, including supporting technology in operating theatres). Responds to escalated technical issues: Respond to escalated customer requests for assistance. Assess client problem; investigates to determine the cause of the issue. Troubleshooting may involve assessing technical problems or operational issues. Identify a solution where there is not existing precedent or documentation and takes corrective action to reach a resolution. May assist with updating policy, procedures or guidelines. Create and update customer support tickets. Refer to more senior staff. Department support: Revise manuals and department process documents. Create and maintain technical support and training documents. Provide input into department processes, guidelines and procedures. Develop and foster relationships with business units. Run predefined report queries and review for quality assurance. May provide advice or instruction to junior staff. Other duties as assigned.

Description:
As an IT Customer Support II, you will provide advanced technical support to a variety of users across AHS for information technology issues in accordance with AHS standards and practices.
- **Recovery Alberta**:N
- ** Classification**:IT Customer Support II
- ** Union**:AUPE GSS
- ** Unit and Program**:Telehealth Services
- ** Primary Location**:Seventh Street Plaza
- ** Location Details**:As Per Location
- ** Multi-Site**:Not Applicable
- ** FTE**:1.00
- ** Posting End Date**:17-OCT-2024
- ** Employee Class**:Regular Full Time
- ** Date Available**:04-NOV-2024
- ** Hours per Shift**:7.75
- ** Length of Shift in weeks**:2
- ** Shifts per cycle**:10
- ** Shift Pattern**:Days
- ** Days Off**:Saturday/Sunday
- ** Minimum Salary**:$31.13
- ** Maximum Salary**:$38.01
- ** Vehicle Requirement**:Driver's License, Vehicle Provided

**Required Qualifications**:
Completion of certificate in Computer Support or equivalent.

**Additional Required Qualifications**:
**Preferred Qualifications**:
Experience working with Audio and video conference technology, Demonstrated experience with Video Conferencing equipment. Knowledge of best practices around room layout, microphone placement & usage, projectors and other peripherals. Understanding of presentation concepts and tools (i.e. MS PowerPoint and speaking styles). Background in deploying display technologies, control systems, integrated audio conferencing. AV Manufacturers certifications.

  • IT Support Analyst Ii

    5 days ago

    Edmonton, Canada Expera IT Full time

    Imagine a world where entrepreneurs and their businesses can focus on making a positive impact on the world we live in. Where they can do their work using great technology, supported by great people, that simply works the way it’s supposed to! **_That’s what we do, and we need your help._** For 25 years, Expera IT has worked with hundreds of small and...

  • IT Customer Support Ii

    5 days ago

    Edmonton, Canada Alberta Health Services Full time

    Your Opportunity: Description: As an IT Customer Support II, you will provide advanced technical support to a variety of users across AHS for information technology issues in accordance with AHS standards and practices. - **Recovery Alberta**:N - ** Classification**:IT Customer Support II - ** Union**:AUPE GSS - ** Unit and Program**:IT Access Services -...

  • Administrative Support Ii

    5 days ago

    Edmonton, Canada Alberta Precision Labs Full time

    **Your Opportunity**: **Description**: As an Administrative Support II, you will require administrative or specialized skills and knowledge to support procedures, practices and initiatives within a department or program. - Classification: Administrative Support II - Union: HSAA OFFICE CLERICAL - Unit and Program: Patient Service Center - Primary Location:...

  • Administrative Support Ii

    1 week ago

    Edmonton, Canada Alberta Precision Labs Full time

    **Your Opportunity**: **Description**: As an Administrative Support II, you will require administrative or specialized skills and knowledge to support procedures, practices and initiatives within a department or program. - Classification: Administrative Support II - Union: HSAA OFFICE CLERICAL - Unit and Program: Patient Service Center - Primary Location:...

  • Administrative Support Ii

    1 week ago

    Edmonton, Canada Alberta Precision Labs Full time

    **Your Opportunity**: **Description**: As an Administrative Support II, you will require administrative or specialized skills and knowledge to support procedures, practices and initiatives within a department or program. - Classification: Administrative Support II - Union: HSAA OFFICE CLERICAL - Unit and Program: Patient Service Center - Primary Location:...

  • Administrative Support Ii

    3 days ago

    Edmonton, Canada Alberta Precision Labs Full time

    **Your Opportunity**: **Description**: As an Administrative Support II, you will require administrative or specialized skills and knowledge to support procedures, practices and initiatives within a department or program. - Classification: Administrative Support II - Union: HSAA OFFICE CLERICAL - Unit and Program: PSC Specimen Receipt & Dspch - Primary...

  • Administrative Support Ii

    5 days ago

    Edmonton, Canada Alberta Precision Labs Full time

    **Your Opportunity**: **Description**: As an Administrative Support II, you will require administrative or specialized skills and knowledge to support procedures, practices and initiatives within a department or program. - Classification: Administrative Support II - Union: HSAA OFFICE CLERICAL - Unit and Program: Patient Service Centres - Primary Location:...

  • Administrative Support II

    4 weeks ago

    Edmonton, Canada Windermere PSC Full time

    Description As an Administrative Support II, you will require administrative or specialized skills and knowledge to support procedures, practices and initiatives within a department or program. Classification : Administrative Support II Union : HSAA OFFICE CLERICAL Unit and Program : Lab Patient Appointment Line Primary Location : Windermere PSC Location...

  • IT Support, Tier II Technician

    3 days ago

    hybrid Edmonton, Alberta, Canada . full-time . March , SureFire IT Full time $60,000 - $90,000 per year

    SureFire IT Solutions, is on a mission to make businesses thrive using their technology, not in spite of it. Founded in 2006, SureFire has been helping small/medium sized organizations succeed with our friendly, no-tech-jargon approach. We get excited when our clients can work effectively because they know they have secure, reliable, and efficient tools at...

  • Administrative Support Ii

    3 days ago

    Edmonton, Canada Alberta Health Services Full time

    Your Opportunity: Description: As an Administrative Support II, you will require administrative or specialized skills and knowledge to support procedures, practices and initiatives within a department or program. - **Recovery Alberta**:N - ** Classification**:Administrative Support II - ** Union**:AUPE GSS - ** Unit and Program**:Patient Food Services - **...