Physiotherapy Receptionist and Assistant

**Expert Physio Plus** is offering a high standard of physiotherapy care in Ottawa. Our team includes Physiotherapists, Registered Massage Therapists, Kinesiologists and Physiotherapist Assistants. Our clinic excels in providing current and courteous care to everyone who seeks physiotherapy and rehabilitation. We believe in maintaining high standards that will benefit the client and are recognized in the community and insurance industry as promoters of premium quality health care.

The Medical Receptionist is responsible for ensuring the seamless and proficient flow of patients in a busy physiotherapy and rehabilitation center. The basic requirements of the position include: helping patients at reception and on the phone, booking appointments, collecting payments, and using electronic medical records. The Medical Receptionist must be professional, organized, flexible and able to multitask in a fast-paced, dynamic work environment.
- Experienced in patient/client service and has at least 1 year of experience working with people in a chiropractic, physiotherapy or massage therapy Clinic environment.
- Flexible to work shifts in the morning, afternoon, or evening. Shifts can begin as early as 8:30 a.m. and evening shifts end as late as 8:30 p.m.
- Exceptional customer service skills.
- A team player dedicated to working collaboratively with our healthcare providers.
- Quick learner.
- Great organizational and time management skills.
- Desire to learn, and work as a member of a dynamic team.
- Hard-working, self-motivated, and focused.
- Be able to multitask and pay extreme attention to detail.
- Passionate about client care.
- Fluent in reading, writing, and oral communication in English (French is an asset).
- Experience using Microsoft Office and Google Sheets
- Proficiency in Electronic Medical Records (EMR) is preferred.
- Previous experience working in a wellness-based clinic.
- First-hand knowledge of physiotherapy and/or massage therapy.
- Maintain confidentiality and use discretion.
- Possesses strong math skills, and is comfortable navigating various types of software.

**Medical Receptionist Duties and Responsibilities**:

- Welcoming and educating patients about our healthcare providers & services and guiding them throughout their experience at our Clinic
- Responding to online appointment requests in a timely manner
- Scanning of appropriate reports, charts and other documents into file import daily.
- Faxing and photocopying.
- Coordinating incoming and outgoing mail, packages, and deliveries.
- Taking payment, generating receipts and invoices and handling various patient and practitioner inquiries.
- Balancing day ends.
- Direct bill private Insurance at time of patient's appointment.
- Preparation of insurance documentation, both on paper and via electronic Insurance portals: HCAI, WSIB, TELUS Health, Blue Cross etc.
- Ensuring Inventory cabinets and Physiotherapy cart checklists are completed.
- Washing/drying laundry, folding laundry.
- Helping in daily cleaning and tidying of the clinic treatment areas and staff areas.

**What We Offer**:

- An hourly wage based on $17.00 to $20.00 per hour, commensurate with experience.
- Professional orientation, on-boarding support, and In-House training.
- Extended health and dental benefits.
- A productive, cohesive and caring work environment

**Job Types**: Full-time, Permanent

**Salary**: $17.00-$20.00 per hour

**Benefits**:

- Dental care
- Extended health care
- On-site gym
- On-site parking
- Paid time off

Schedule:

- Evening shift
- Monday to Friday

Work Location: One location