Boutique Assistant Manager

REIMAGINE WHAT COFFEE CAN BE...

At Nespresso, we believe that we can elevate the world of coffee to drive a positive impact and be a force for good which shapes lives and landscapes for the better.

By caring for one another, our farmers, suppliers, and the communities we work with, we can make sure every customer has the best possible experience.

To achieve this, we live by four behaviours. We I*nspire, we Care, we Act, and we iN*novate. Each one of these reflects who we are and how we interact with one another and with the world around us. We live a culture that is built on the principle belief that individually and collectively we can.

What about you? Join the Nespresso team And reimagine what coffee can be. Reimagine what you can become. Together we grow as individuals and teams. And as an organization.

**Here’s why we think you should choose us**:

- Competitive wage $55000 to $65000/annualy + Quarterly Bonus
- Comprehensive total rewards benefits package including health and dental benefits that start on day one (including massage, pension plan with employer’s contribution, mental health coverage and Health Spending Account)
- Free coffee machine + Monthly Nespresso credit
- Lifestyle Spending Account
- Exclusive employee discounts
- Excellent training and development programs
- Growth opportunities
- Free unlimited coffee during working shifts
- And much more

**Position summary**

We are looking for a Boutique Assistant Manager at our boutique in Waterloo. As a Boutique Assistant Manager, you will drive excellent results in all areas including team building, key performance indicators and boutique operations.

**A day in the life**

**As a Boutique Assistant Manager, your main responsibilities will include, but not be limited to**:
**Leadership/Team Management**:

- Support the implementation of company programs by motivating and instructing the team to meet operational and organizational objectives;
- Recruit, hire, and motivate the team to provide exceptional customer service in keeping with our brand image;
- Plan, identify, communicate, and delegate appropriate responsibilities to team, in conjunction with Boutique Manager, to ensure smooth operations;
- Consistently review KPIs to identify problems, concerns, and opportunities for improvements. Support action plan creation to achieve goals.

**Operations**:

- Implement SOPs and guidelines for the boutique ensuring excellence in compliance, risk management, and health & safety;
- Monitor and manage schedules to ensure boutique operations and customer service goals are met;
- Understand, plan and prioritize achieving annual sales and wage cost targets aligned with Boutique Manager;
- Use all operational tools to plan for and achieve excellence in staffing, monthly reports, cash management and inventory management;
- Support stock team by performing spot checks and assisting with inventories and deliveries.

**Sales and Customer Service**:

- Achieve with team the daily, weekly, monthly sales and service level targets set for the boutique;
- Maximize guest frequency, sales and acquisition of new customer in the boutique;
- Maximize capsule, accessories and machines sales in the boutique;
- Continuously evaluate the quality of service, leveraging mystery shopper results to implement customer service action plan.

**What will make you successful**
- 2-3+ Years of High-Volume, high-unit Retail Management; the luxury retail space is an asset
- Demonstrated ability to plan, prioritize, and multitask
- Strong team-building skills with a history of effective coaching and development
- Effective time management, communication, problem-solving and analytical skills
- Passionate about coffee and sustainability
- Experience in the food or coffee space is an asset
- Nespresso is an equal opportunity employer committed to diversity and inclusion. If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. Nespresso will work with you to ensure that you are able to fully participate in the process._

**Nespresso Canada, a division of Nestle Canada