Shipping Supervisor

2 weeks ago

Waterloo, Canada The Gem Boutique Full time

**Cover letters are required for this position. Applicants who do not submit a cover letter, will not be considered for this position.**

We are The Gem Boutique An online crystal and beading supply shop based out of Waterloo Ontario

We are seeking a detail-oriented and experienced Shipping Supervisor to oversee and coordinate daily shipping activities and manage our customer service inquiries.

**Key Responsibilities**:

- Supervise and manage the shipping team, ensuring all tasks are performed efficiently and accurately.
- Coordinate with the warehouse and inventory teams to ensure accurate order fulfillment.
- Schedule and monitor shipments, ensuring timely and cost-effective delivery. Experience with Canada post is an asset.
- Experience with Shopify & ShipStation is an asset for this role
- Prepare and maintain shipping documents, including invoices, packing lists etc
- Implement and maintain shipping policies and procedures to optimize efficiency.
- Monitor and track shipping metrics, providing regular updates on orders to management.
- Address and resolve any issues or discrepancies related to shipping activities and customer package concerns.
- Train and develop team members, promoting a culture of continuous improvement.

**Qualifications**:

- Retail/call center customer service experience.
- Excellent attention to detail.
- Proficient with Shopify (invoices, products and payment)
- Proficient with ShipStation
- Proficient with Meta Business Suite
- Excellent organizational and time-management skills.
- High school diploma or equivalent; Bachelor's degree in logistics, supply chain management, or related field preferred.
- High level of customer service.
- Proven experience as a shipping supervisor or in a similar role.
- Strong understanding of shipping and shopify are an asset.
- Ability to lead and motivate a team.
- Proficient in Gmail and shipping software (e.g., shipstation).
- Strong problem-solving skills and attention to detail.
- Effective communication and interpersonal skills.

**Skills**:

- Leadership and team management.
- Problem-solving and decision-making.
- Time management and organizational skills.
- Knowledge of shipping software.
- Excellent written and verbal communication.
- Attention to detail.
- Customer service (dealing with all levels of customers)

Pay: $19.50 per hour

Expected hours: 40 per week

Additional pay:

- Overtime pay

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Store discount

Schedule:

- Monday to Friday

Application question(s):

- Do you have experience working with raw minerals and semi precious stones?
- Have you used Shopify or ShipStation for work? Please explain

Work Location: In person

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