YW Thrift Boutique, Team Lead

Start Date: May 12, 2025, End Date: August 30, 2025 | Work Schedule: As assigned by management, based on operational needs of the YW Thrift Boutique; typically Monday to Friday: 10:00 am to 4:30 pm | Pay Rate: $17.20 per hour

In this Role, you will contribute to the Community by ...

supporting the daily operations of the store, contributing to a positive customer experience, and coordinating store tasks to ensure smooth workflows.

YWKW Thrift Boutique is a social enterprise committed to providing opportunities that build self-confidence and career capacity, supporting local women, girls, and people of marginalized genders in overcoming barriers to economic security.

Please apply if you have ...

comfort with the following responsibilities in a retail environment.

Customer Service & Sales
- Provide friendly, inclusive, and knowledgeable customer service
- Assist customers in selecting merchandise and answering inquiries
- Handle transactions using the Point-of-Sale (POS) system, including cash, debit, and credit
- Maintain store cleanliness and a welcoming shopping environment

Visual Merchandising
- Create and maintain attractive product displays according to Boutique guidelines
- Replenish stock on the floor and rotate merchandise to ensure freshness and variety
- Ensure merchandise is clean, priced, tagged, and displayed properly

Inventory & Stockroom Management
- Sort and process donations efficiently, including quality inspection
- Steam, tag, price, and organize items for sale
- Maintain cleanliness and organization of the backroom, stock areas, and donation intake zone
- Track inventory movement and communicate stock needs to management

Task Coordination and Daily Operations
- Assign daily operational tasks to volunteers and staff under the guidance of the Store Manager (Note: This position includes task delegation and operational leadership but does not involve coaching, supervising, or evaluating volunteers or program participants.)
- Open and/or close the store, following proper checklists and security protocols (if trained and authorized)
- Ensure that safety and cleanliness standards are maintained throughout the store

Mandatory Qualifications

YWKW
• Current Vulnerable Sector Check document
• Vaccine Verification - As a condition of employment you are required to provide confirmation that you are vaccinated against COVID-19 or have proof of valid exemption satisfactory to the employer. You must acknowledge and agree to comply with any future vaccine policy requirements as an ongoing condition of employment at the YW Kitchener-Waterloo.
• Ability to stand and move around the store for extended periods (up to 6–8 hours)
• Ability to lift and carry donation bags and boxes weighing approximately 5–10 pounds

Canada Summer Jobs 2025. Eligible applicants must:
• Be between 15-30 years of age, at the start of the funded position.
• Be a Canadian Citizen, permanent resident, or someone to whom Refugee Status has been granted/conferred.
• Have a valid SIN and be legally entitled to work according to the relevant provincial or territorial legislation and regulations. (International students, and those who are here in Canada on a work, youth, or visitor visa/permit are not eligible for the program.)

About the YW Locally and Globally

The YW Kitchener-Waterloo is committed to developing an organization that is reflective of and responsive to the diversity of Kitchener-Waterloo, in which all people are respected and valued. If you require accommodation throughout the hiring process, we will work with you to meet your needs.

The global YWCA movement traces its origins to the initiative of two women in England in 1855. Lady Mary Kinnaird and Emma Robarts established organizations to provide support for women during the industrial revolution. The two organizations merged in 1877, and the YWCA movement quickly spread to other countries, including Canada.

Though the YWCA was founded by devoted Christian women who were troubled about housing and community supports for local young women, and YWCA stands for Young Women’s Christian Association. But YW Kitchener-Waterloo has since evolved into a secular organization. In 2017, after a community consultation we refreshed our brand to become the YW, a simple representation of the unique organization that we are. Our legal name remains YWCA because it’s a part of our legacy, but we remain committed to inclusion and support regardless of race, religion, age or gender.

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