Director of Information Technology

**About us**

Cluster Systems

Cluster is a full-service solutions provider that remains committed to offering a fully integrated platform of software, hardware and support services. We depend on our qualified team to build our product and service our 1300+ clients at our head office in Ville Mont-Royal, QC.

Our work environment includes:

- Modern office setting
- Food provided
- Modern office setting
- Growth opportunities

**Job Summary**:
**Responsibilities**:

- Ensure alignment and consistency at all levels in the planning and organization of work, and in the execution and delivery of services according to expected standards and objectives.
- Facilitate the deployment of each person's full potential by promoting individual and collective accountability and performance, and to maximize team strength through each person's contribution.
- Develop and implement IT strategies and initiatives to support the company's overall objectives
- Manage and lead a team of IT professionals, providing guidance, mentorship, and support
- Proactively combine day-to-day operational management imperatives with the delivery of business initiatives, special projects and high-visibility corporate projects.
- Ensure data security and compliance with regulatory standards
- Collaborate with other departments to identify technology needs and solutions
- Evaluate new technologies and make recommendations for upgrades or enhancements
- Manage vendor relationships and negotiate contracts for IT products and services

**Profile**:

- Bachelor's degree in Computer Science, Information Technology, or related field; Master's degree preferred
- 5-10+ years experience in IT.
- 3+ years' experience in team management, including executives.
- IT generalist, with a good understanding of IT infrastructure and operations, software development and business intelligence.
- Good knowledge of cloud infrastructure operations.
- Good knowledge of IT operations processes (incident management, deployment. e.g. ITIL).
- Good knowledge of DevOps/DevSecOps.
- Good knowledge of critical high-availability solution management.
- Good knowledge of Microsoft environment (Azure, 365), VMWare, SAN storage, telephony, networks, BI, Power BI, ERP etc.
- Ability to plan and organize, clearly communicating strategic objectives and translating them into an operational roadmap, and to distribute the workload fairly and equitably.
- Demonstrate adaptive leadership by proposing solutions, listening and asking questions in order to understand and remain open. Be an exemplary role model, respecting commitments and adapting to people, context and organization.
- Know how to communicate by listening attentively and expressing oneself frankly, clearly and precisely to ensure mutual understanding that is constantly aligned with the organization's strategy. Quickly share relevant information with all stakeholders.
- Provide direction by delegating to the right people to bring out the full potential of each individual, and encourage teamwork within the department and with other departments to bring out the full potential of the organization.
- Empower team members to take initiatives based on their skills, strengths and interests, and ensure rigorous yet respectful management. Empower department heads to manage their respective teams in order to achieve the desired management performance.
- Have managerial courage and take responsibility for decisions and actions, even in complex situations, and provide feedback on both good and bad performance in a genuine manner. Convincingly assumes his role as manager to ensure that his department is positioned as an effective and productive key partner for the organization's other departments.
- Demonstrate flexible, benevolent leadership, and know how to empower team members.
- Be open to change and encourage it by integrating it into day-to-day work.
- Excellent interpersonal and communication skills.

**Francais**:
**Résumé de l'emploi**:
**Responsabilités**:

- Diriger et mobiliser des équipes techniques multidisciplinaires en fournissant une compréhension commune de la vision, des objectifs, des plans, des rôles et responsabilités et des comportements attendus individuels et collectifs.
- Assurer un alignement et une cohérence à tous les niveaux dans la planification et l'organisation du travail et dans l'exécution et la livraison des services selon les standards et objectifs attendus.
- Faciliter le déploiement du plein potentiel de chacun en valorisant la responsabilisation et la performance individuelle et collective et pour maximiser la force de l'équipe par la contribution de chacun.
- Conjuguer proactivement et de façon hors pair les impératifs de gestion opérationnels au quotidien avec la livraison d'initiatives d'affaires et projets spéciaux et la livraison de projet corporatif à haute visibilité.
- Faire une excellente gestion de risques en identifiant et communiquant promptement tous enjeux potentiels, e