Faculty Assistant

**About Western**: Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference. **About Us**: Ivey Business School acknowledges and respects the traditional lands of the Anishinaabek, Haudenosaunee, Lunaapéewak, and Attawandaron peoples, where Western University and Ivey Business School are located. This land continues to be home to diverse Indigenous peoples, whom we recognize as contemporary stewards of the land and vital contributors of the community. **Responsibilities**: A Faculty Assistant (FA) partners with a complement of 10-12 faculty members to support Ivey’s mission to develop leaders who think globally, act strategically, and address critical issues facing organizations and society, through impactful research and transformative learning experiences. Faculty Assistants work in collaboration with faculty to support their work in delivering high-quality educational experiences across all of our programs, with a particular focus on providing robust, wide-ranging and expert-level support for online course material. The incumbent: sets up and manages online course content, including session content, assignments, quizzes, discussion forums, etc.; records and distributes grades and feedback to students and submits final grades to the program offices; orders course material and supplies; prepares, reviews and edits teaching, case, and research materials; coordinates guest visitors and faculty travel; and completes complex expense reimbursements. This position is responsible for engaging with all stakeholders - the faculty, students (ranging from undergraduate students to executive program participants) and staff at Ivey and across the University, faculty guests and external vendors - and supporting across all programs. With this, the incumbent must be able to develop a wide breadth of knowledge and act as a source of expertise for faculty, students, staff, and outside stakeholders. They must be able to prioritize competing requests and determine a workflow that satisfies multiple, often competing priorities, and be resourceful given the varying questions and requests that arise. Faculty Assistants must perform at a level of excellence necessary to maintain the School’s professional and academic reputation. **Qualifications**: **Education**: - 2 year community college diploma **Experience**: - 4 years of administrative experience supporting professional management personnel and managing relationships with external clients in a team environment Skills, Abilities & Expertise: - Proven ability to establish rapport and build strong relationships with management, colleagues and clients - Positive attitude with genuine customer service orientation - Strong ability to adapt to various personalities and work styles - Ability to work well under pressure and handle multiple competing priorities in a fast-paced environment with frequent interruptions - Possesses a reputation for resourcefulness with a strong sense of accountability and initiative - Self-motivated multi-tasker with strong organizational skills - A strong record of teamwork with the motivation and ability to work independently with little supervision - Creative problem-solving skills and sound professional judgment - Strong attention to detail and ability to process information with high levels of accuracy - Excellent verbal and written communication skills and confidence dealing with all levels of an organization - Professional manner and poise, and sensitivity in dealing with confidential issues and materials - Intermediate proficiency required in Microsoft Suite and demonstrated ability to quickly adapt to new technologies - Knowledge of the administrative policies and procedures of the University and Ivey Business School is preferred **Why Western?**: Consideration of applicants will include an assessment of previous performance, experience, and qualifications. Applicants should have oral communication skills in English. **Western Values Diversity**: Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources or phone 519-661-2194. **Please Note**: We thank all applicants for their interest; however, only those chosen for an interview will be contacted.