Customer Support Agent

2 weeks ago

Dartmouth, Canada TigerTel Full time

**If You Are An Amazing Customer Support Agent, We Want You**

**We are immediately hiring for Full Time Customer Support Agents to join our team of incredible people**

**Directors' Choice **is the premier provider of answering services to the North American funeral industry, and is looking for positive and professional Customer Support Agents to join our growing team. In this role, you will be our customers' first point of contact, responsible for delivering a best in class customer support experience, and your passion for providing exceptional customer service will contribute to our high level of customer satisfaction.

We are dedicated to building a diverse community, one where employees feel a sense of belonging, and are valued for their contributions and the perspectives they bring. Our purpose is to champion the power of human connection and the heart of connection is inclusion.

**Hourly Rate**: $16.42

**The Essential Duties of our Agents are**:

- Obtain customer information by answering telephone calls, interviewing callers and verifying information.
- Document all necessary and needed information.
- Follow all required processes and procedures.
- Attend and successfully complete required Call Center training.

**The Skills and Qualifications we look for are**:

- Demonstrated verbal and written communication skills (English & Spanish), specifically: spelling, grammar and diction.
- Use professional phone voice communicating customer care and concern.
- Demonstrated active-listening skills to gain client information and ability to ask appropriate questions.
- Demonstrated accurate and fast typing skills.
- Use PC/computer skills in the Microsoft Windows environment.
- Ability to work a flexible schedule including nights, weekends and holidays.
- Minimum of a High School Diploma or GED and be 18 years of age.

**Our Benefits for Full Time Employees Include**:

- RRSP with (company matching)
- Dental Insurance
- Health Insurance
- Vision Insurance
- Paid Time Off

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