Tech Support Agent

2 weeks ago

Dartmouth, Canada BASECORP LOGISTICS INCORPORATED Full time

**Job Overview**:
We are seeking a **Tech Support Agent** to assist our customers with technical issues, ensuring a seamless experience with our products and services. As a Tech Support Agent, you will provide troubleshooting assistance, walk customers through resolutions, and help maintain the high standards of service that our clients expect.

**Responsibilities**:

- Troubleshoot and resolve technical problems related to software, hardware, and systems.
- Guide customers through step-by-step processes to resolve issues effectively and efficiently.
- Document technical issues and solutions, updating our knowledge base for future reference.
- Escalate complex problems to senior technical teams as needed.
- Maintain a friendly, helpful, and professional demeanor while assisting customers.
- Stay current with new products, services, and troubleshooting techniques to provide accurate information to clients.

**Requirements**:

- Strong technical knowledge in troubleshooting hardware, software, and network issues.
- Excellent communication skills (both written and verbal) with a focus on clarity and empathy.
- Ability to work independently and manage time effectively in a remote or office setting.
- Proven ability to solve problems quickly and efficiently under pressure.
- Previous experience in a technical support or customer service role is a plus.
- A positive attitude and strong desire to help people.

**What We Offer**:

- Competitive salary and benefits package.
- Opportunities for professional development and growth.
- A collaborative, inclusive, and positive work culture.
- Flexible work arrangements with remote work options available.
- Access to ongoing training and tech resources.

**Job Types**: Full-time, Part-time

Pay: $16.65-$29.53 per hour

Additional pay:

- Bonus pay
- Overtime pay

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Paid time off

Schedule:

- Day shift
- Monday to Friday

**Experience**:

- IT support: 1 year (preferred)

Work Location: In person

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