Tech Support Agent

6 days ago


Dartmouth, Canada BASECORP LOGISTICS INCORPORATED Full time

**Job Overview**:
We are seeking a **Tech Support Agent** to assist our customers with technical issues, ensuring a seamless experience with our products and services. As a Tech Support Agent, you will provide troubleshooting assistance, walk customers through resolutions, and help maintain the high standards of service that our clients expect.

**Responsibilities**:

- Troubleshoot and resolve technical problems related to software, hardware, and systems.
- Guide customers through step-by-step processes to resolve issues effectively and efficiently.
- Document technical issues and solutions, updating our knowledge base for future reference.
- Escalate complex problems to senior technical teams as needed.
- Maintain a friendly, helpful, and professional demeanor while assisting customers.
- Stay current with new products, services, and troubleshooting techniques to provide accurate information to clients.

**Requirements**:

- Strong technical knowledge in troubleshooting hardware, software, and network issues.
- Excellent communication skills (both written and verbal) with a focus on clarity and empathy.
- Ability to work independently and manage time effectively in a remote or office setting.
- Proven ability to solve problems quickly and efficiently under pressure.
- Previous experience in a technical support or customer service role is a plus.
- A positive attitude and strong desire to help people.

**What We Offer**:

- Competitive salary and benefits package.
- Opportunities for professional development and growth.
- A collaborative, inclusive, and positive work culture.
- Flexible work arrangements with remote work options available.
- Access to ongoing training and tech resources.

**Job Types**: Full-time, Part-time

Pay: $16.65-$29.53 per hour

Additional pay:

- Bonus pay
- Overtime pay

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Paid time off

Schedule:

- Day shift
- Monday to Friday

**Experience**:

- IT support: 1 year (preferred)

Work Location: In person



  • Dartmouth, Canada TigerTel Full time

    **If You Are An Amazing Customer Support Agent, We Want You!** **We are immediately hiring for Full Time Customer Support Agents to join our team of incredible people!** **Directors' Choice **is the premier provider of answering services to the North American funeral industry, and is looking for positive and professional Customer Support Agents to join our...


  • Dartmouth, Nova Scotia, Canada Wilsons Security Full time

    ←Back to all jobs at Wilsons SecurityIn-House Security Tech SupportAre you a highly motivated individual with exceptionaltechnical skills? Do you enjoy troubleshooting, problem solving, and helpingothers?  Apply to join our team as In-House Security Tech Support You'llwork for a growing, family-owned company that has been providing Canadians withlocally...


  • Dartmouth, Canada TigerTel Full time

    **Join the TigerTel Team with our Hybrid work schedule working from our office in Beautiful Dartmouth, Nova Scotia and from your own home!**: We are searching for passionate individuals to join our team as **Full-Time Customer Service Agents** in our Dartmouth, Nova Scotia location. As a vital part of our 24/7 call center, you will provide exceptional...


  • Dartmouth, Canada TigerTel Full time

    **Now hiring Full Time, Customer Service Representatives to join our team of incredible people!** At **Directors' Choice** our work environment is very different from many other communications centers. We strive to be fair and consistent and to promote an environment of trust and loyalty. We are a premier provider of answering services to the North American...

  • Commissioning Agent

    6 days ago


    Dartmouth, Canada Stantec Full time

    Commissioning Agent - ( 23000387 ) **Description** The buildings that make up the landscape of our daily lives seem like permanent fixtures, fastened to a time and place. But what if that didn’t have to be true? What if our built environment — where we live, learn, play, and conduct business — carried us forward instead? **Your Opportunity** Our...

  • Front Desk Agent

    6 days ago


    Dartmouth, Canada Holiday Inn Express HalifaxDartmouth Full time

    _**This position requires evening, weekends and Holidays**_ **WHAT’S THE JOB**? The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Guest Services Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience....

  • Front Desk Agent

    1 week ago


    Dartmouth, Canada Holiday Inn Express HalifaxDartmouth Full time

    _**This position requires evening, weekends and Holidays**_ **WHAT’S THE JOB**? The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Guest Services Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience....

  • Front Desk Agent

    1 week ago


    Dartmouth, Canada Holiday Inn Express HalifaxDartmouth Full time

    _**This position requires evening, weekends and Holidays**_ **WHAT’S THE JOB**? The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Guest Services Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience....

  • Purchasing Agent

    2 weeks ago


    Dartmouth, Canada Hercules SLR Inc. Full time

    We are looking for a full-time **Purchase Agent** to join our supply chain team in our Head Office, located in **Dartmouth, NS**. The purchase agent is responsible for product purchases required for HGC sales and service to customers; evaluating and approving vendors and authorizing purchase orders for these products and related materials and...


  • Dartmouth, Canada TigerTel Full time

    Join TigerTel as a Customer Service Agent!Location: Dartmouth, NDAre you an enthusiastic communicator with a keen eye for detail? TigerTel is a 24/7 answering service for commercial and medical clients, and we're looking for Customer Service Agents to join our growing team in Dartmouth. We are seeking team members who are passionate about building a lasting...