Customer Support Agent

2 weeks ago

Dartmouth, Canada TigerTel Full time

**Now hiring Full Time, Customer Service Representatives to join our team of incredible people**

At **Directors' Choice** our work environment is very different from many other communications centers. We strive to be fair and consistent and to promote an environment of trust and loyalty. We are a premier provider of answering services to the North American funeral industry. We are dedicated to keeping our staff motivated and happy and, in turn, they provide a professional, superior service to our clients and their families that they serve.

Why Work At **Directors' Choice? **Well, if the thought of a meaningful position where _you make a difference_ in a warm and caring environment interests you, read on...
- Fixed rotations with great flexibility to fit almost any schedule
- We provide a comprehensive benefits package
- Stats are not everything. We are stats _conscious_, not stats _driven_
- We care about you - our employees
- We listen to you; your ideas are important
- We encourage you to develop your abilities

**Directors' Choice** is a place where you matter

**The Essential Duties of our Representatives are**:

- Obtain customer information by answering telephone calls, interviewing callers and verifying information.
- Document all necessary and needed information.
- Follow all required processes and procedures.
- Attend and successfully complete required Call Center training.

If this sounds like you, then come join our award-winning team of Customer Experience Agents as we act as the extension of funeral homes across North America Help us assist callers as much as possible by providing service times, directions and taking general information to pass on to our clients.

**Salary**:$16.42 per hour

**The Skills and Qualifications we look for are**:

- Demonstrated verbal and written communication skills (English & Spanish), specifically: spelling, grammar and diction.
- Use professional phone voice communicating customer care and concern.
- Demonstrated active-listening skills to gain client information and ability to ask appropriate questions.
- Demonstrated accurate and fast typing skills.
- Use PC/computer skills in the Microsoft Windows environment.
- Ability to work a flexible schedule including nights, weekends and holidays.
- Minimum of a High School Diploma or GED and be 18 years of age.

**Our Benefits for Full Time Employees Include**:

- RRSP with (company matching)
- Dental Insurance
- Health Insurance
- Paid Time Off
- Vision Insurance

**Benefit Conditions**:

- Waiting period may apply
- Only full-time employees eligible

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