Customer Service Representative

Give and Go Prepared Foods is a leading, and growing, North American manufacturer of baked goods. We are now hiring a professional & dynamic Customer Service Representative to join the team It’s an exciting time to part of the Give and Go team as we are growing rapidly and want you to become a part of our growth and extraordinary bright future

**Job Overview**:
Reporting to the Manager of Customer Service, you will be responsible to provide excellent Customer Service to all internal and external stakeholders and customers of Give & Go in accordance with the department’s target objectives.
- Responsible for the end-to-end Customer Order process for both manual & EDI PO’s, ensuring the timely and accurate order entry, coordinate pick-up or delivery, facilitate accurate invoicing and resolve any en route customs and/or transportation issues
- Develop and build strong positive relationships with external Customers/Brokers and internal key stakeholders such as Sales, Finance, Shipping and Demand Planning in a professional and efficient manner
- OS&D Management;
- Over, shorts and damages as identified by Customers or Sales in determining root cause and providing a solution
- Communicate regularly with Planning Dept, Production, QA and Shipping to ensure Customer requests are met
- Look for best practices with established processes and procedures, sharing knowledge transfer with co-workers, and documenting SOPs for all department processes

**Recipe for Success**:

- Completion of high school diploma or equivalent (required)
- Completion of college diploma in a related field (preferred)
- Minimum 1 years of customer service in an office environment
- Previous experience in CPG manufacturing industry

**A Few Extra Ingredients**:

- Strong attention to detail and accuracy
- Exceptional time management and follow-up
- Excellent communication skills with the ability to summarize issues & provide solutions
- Able to handle interruptions and distractions effectively, setting appropriate priorities to get the job done
- Demonstrate a positive attitude and composure with a high level of professionalism
- Ability to work effectively independently, with management, and as part of a team to meet targets
- Excellent problem-solving skills with the ability to provide helpful solutions to customer issues

**What we offer**:

- It’s an exciting time to be part of the Give & Go team as we are growing rapidly and want you to become a part our growth and extraordinarily bright future.
- As we grow, we are committed to preserve the parts of our diversity & culture that is unique, people focused and are core to our success at every size. Our values of Quality, Direct Communication and Respect mean something.
- Learning and growth; we are working to create an environment where sharing new ideas, experimenting and learning from each other is strongly encouraged.
- Competitive benefits, along with work, life balance

Great people, baking great products, for a great future.

Give & Go Prepared Foods Corp. is a proud member of the Mondelēz family and has been a leading and growing North American manufacturer of baked goods for over 30 years.

If you're looking for a company that will provide you with opportunities for career growth and development, while working with an energetic and team with deeply ingrained values of respect, direct and open communication, quality, and accountability, we’d love to have you join our team.

Our Consumer Brands: two-bite® brand, including two bite-brownies®, Kimberley's Bakeshoppe, Mason St. Bakehouse, and The Worthy Crumb Pastry Co

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**Job Types**: Full-time, Fixed term contract
Contract length: 6 months

Additional pay:

- Overtime pay

**Benefits**:

- Casual dress
- On-site parking
- Work from home

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift

**Experience**:

- Customer service: 1 year (preferred)