Sales Managers

**_Courtyard and TownePlace Suites Toronto Northeast Markham_** is looking for someone with strong customer service skills and hotel front desk experience to join our team as a **Sales Manager - Sports**

**ABOUT EASTON’S GROUP OF HOTELS**

Looking for a career change? Join one of Canada’s most successful and multicultural Hospitality companies, that strives to take your talent to the next level. With 19 hotels owned and managed by Easton’s Group of Hotels, and a further 6 in development, your passion, collaboration, and voice will be an excellent addition to our growing Organization. As a company, we strive to provide exceptional benefits, perks, and growth opportunities to all our employees.

If you have a passion for exceptional service delivery, are results driven and appreciate the recognition, Easton’s is your career partner of choice.

The Easton's team believes that excellence is achievable only in an environment that embraces and promotes Equity, Diversity & Inclusion (ED&I). Our company is challenging the way we work, think, and develop an inclusive workplace. Our commitment to ED&I allows us to achieve our vision and mission and ensure a more equitable future for all.

**ABOUT THE HOTEL**

Embark on a journey with **_Courtyard and TownePlace Suites Toronto Northeast Markham_**—the epitome of comfort, connectivity, and culinary delights. We are extending an invitation to you to join our exceptional team and contribute to the unparalleled experiences we offer.

**_
Courtyard and TownePlace Suites Toronto Northeast Markham_** is a 299-room hotel, owned and operated by Easton's Group of Hotels. As Canada’s First Stacked dual-branded hotel, our location near Highway 404 provides seamless accessibility to Scarborough, Richmond Hill, North York, and Thornhill. Explore vibrant surroundings while delivering memorable staycations or productive business trips.

**_
Courtyard and TownePlace Suites Toronto Northeast Markham_** is not just a hotel; it's a haven for both leisure and business travelers. If you are passionate about delivering exceptional service and creating cherished memories, we invite you to be part of a team that transcends expectations.

Join us for a journey where your dedication meets unparalleled hospitality, leaving an indelible mark on our guests' experiences. Let's create memorable moments together.
- This hotel is operated under a license from Marriott International, Inc. or one of its affiliates._

**ABOUT THE POSITION**

**Job Overview**

Develop business through direct sales solicitation with a specific focus on the **Sports and Athletic Group market**, including school teams, amateur leagues, provincial/national sports associations, tournaments, and related events.

**Duties and Responsibilities**
- Establish a client base of sports businesses through direct outside and inside selling to secure business for **dual stacked hotels in Markham** to ensure that room night sales and revenue goals are met or exceeded.
- Actively prospect and qualify new business.
- Achieve personal and team goals as assigned.
- Negotiate guest room rates, meeting room rental, function space, and/or hotel services within approved booking guidelines. Accurately produce and/or review all sales contracts, rate agreements, and/or banquet/catering event orders.
- Monitor and handle inquiry calls and provide client proposals per established departmental policies and procedures.
- Work closely with other hotel departments to facilitate services agreed upon by the sales office and prospective clients. Disseminate sales-related information to other departments as appropriate.
- Arrange and conduct special events, site inspections, and off-site presentations for potential clients. Entertain clients per established company and hotel policies and guidelines.
- Conducts tours of the hotel and banquet facilities; entertains qualified potential clients per company and property policies and procedures.
- Accurately forecasts all bookings and cancellations.
- Develops and maintains relationships with key clients to produce group and/ or convention business.
- Maintain client files and update information daily per established departmental policies and procedures. Produce monthly sales-related reports and sales forecasts for assigned areas of responsibility.
- Attend and represent the hotel at trade shows and conventions and/or participate in sales trips to key feeder markets.
- Follow up with clients regularly during and after departure to ensure satisfaction and secure future bookings.
- Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include all hotel departments.
- Interact with outside contacts:

- Guests - to ensure their total satisfaction.
- Travel planner & sports associations/sports clubs - to ensure repeat business, follow up on sports events and generate new business.
- Other contacts as needed
- May assist in developing and imp