User Support Technician

2 weeks ago

North York, Canada MALISON CONTRACTING INC. SOUS-TRAITANCE MALISON INC. Full time

Education: Bachelor's degree
- Experience: 2 years to less than 3 years
- Computer science
- Computer technology/computer systems technology
- or equivalent experience
**Tasks**:

- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
**Computer and technology knowledge**:

- Information Technology Infrastructure Library (ITIL)
- Jira
- Shell script
- Linux
- Unix
- Networking software
- Internet
- Presentation software
- Communication software
- Project management software
- Programming software
- Website creation and management software
- Web service design
- Mapping and data visualization software
- Database software
- Programming languages
- Python
- SQL
- Linux OS
- Cloud
- Amazon Web Services (AWS)
**Screening questions**:

- Are you available for the advertised start date?
- Are you currently legally able to work in Canada?
- Are you willing to relocate for this position?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
- What is the highest level of study you have completed?
**Other benefits**:

- Other benefits
- Work Term: Permanent
- Work Language: English or French
- Hours: 37.5 hours per week

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