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User Support Technician

3 weeks ago

North York, Canada Connexall Full time

Durée de l'emploi: Permanent
- Langue de travail: Anglais
- Heures de travail: 37.5 hours per week
- Education:

- Expérience:
**Education**:

- College/CEGEP
- Computer programming, other
**Work setting**:

- Private company, corporation or industry
**Tasks**:

- Report on the performance of computer systems and networks
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
- Manage incidents
**Supervision**:

- No supervision responsibility
**Computer and technology knowledge**:

- Android
- Information Technology Infrastructure Library (ITIL)
- iOS
- MAC
- Linux
- JavaOS
- Networking software
- Networking hardware
- Intranet
- Internet
- Servers
- Enterprise Applications Integration (EAI)
- File management software
- Security software
- Word processing software
- Presentation software
- Communication software
- Programming software
- Database software
- Programming languages
- Software development
- Mac OS
- MS Active Directory
- Data analysis software
- MS Office
- MS Windows
- SQL
- SharePoint
- Spreadsheet
- TCP/IP
- Wireless networks
**Transportation/travel information**:

- Willing to travel
- Willing to travel cross-border
- Public transportation is available
**Work conditions and physical capabilities**:

- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Manual dexterity
- Attention to detail
- Ability to distinguish between colours
- Sound discrimination
- Sitting
- Combination of sitting, standing, walking
- Standing for extended periods
- Bending, crouching, kneeling
**Personal suitability**:

- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
**Experience**:

- Experience an asset
**Health benefits**:

- Dental plan
- Disability benefits
- Health care plan
- Paramedical services coverage
- Vision care benefits
**Financial benefits**:

- Life insurance
- Registered Retirement Savings Plan (RRSP)
**Other benefits**:

- Free parking available
- Team building opportunities