Pepino's Manager

**ABOUT PEPINO’S SPAGHETTI HOUSE**

Located in the heart of Vancouver’s Little Italy, Pepino’s Spaghetti House — affectionately known as 'The House that Spaghetti Built” — is a nostalgic, high-energy spot serving up Italian-American classics with character and charm. Housed in the former Nick’s Spaghetti House, a Commercial Drive institution for over 60 years, Pepino’s proudly carries on the legacy with its iconic wood-paneled walls, warm and welcoming booths, a vintage thatched-roof bar, and photographs lining the walls offering a snapshot into the past.

We serve up red sauce favourites like spaghetti and meatballs, deep dish pizzas, mozzarella sticks, and legendary tiramisu — all made with high-quality, thoughtfully-sourced ingredients. While the flavours lean classic, we’re always playing with creativity and seasonal ideas to keep the menu fresh and fun.

As a member of Banda Volpi — the acclaimed restaurant group behind Savio Volpe, Elio Volpe, and La Tana — Pepino’s is part of a team recognized for creating some of Canada’s most well-regarded dining experiences. Banda Volpi (meaning “gang of foxes”) has earned a national reputation, celebrated for emphasizing thoughtful cuisine, warm hospitality, and exceptional service. The group has received numerous accolades, including _Michelin_ recommendations, a variety of _Vancouver Magazine_ awards, Gold at the _Vancouver International Wine Festival_, and placements on _Canada’s 100 Best Restaurants_.

We’re looking for passionate, hospitality-driven front-of-house team members who love great food, great people, and bring their own great energy. If you're someone who brings personality to the floor, thrives in a fast-paced environment, and cares about creating memorable guest experiences, we’d love to meet you.

**OUR CULTURE PILLARS**

We are driven by our Culture Pillars — the values that guide everything we do:

- ** WE SHOW UP FOR EACH OTHER.**We value our associates and strive to build trust, communication, and empowerment.
- ** WE CREATE AND GROW.**We expand our knowledge and push our boundaries to build a culture defined by creativity, innovation, and collaborative growth.
- ** WE ARE GUEST OBSESSED.**We welcome everyone as if they are guests in our own home, placing guests at the forefront of everything we do. Hospitality is in our DNA.

**WHAT YOU’LL DO**:

- Oversee day-to-day operations of the restaurant, ensuring smooth and efficient service
- Manage, train, and develop front-of-house teams, providing ongoing support and feedback
- Monitor inventory levels and place orders in coordination with the culinary team
- Handle financial reporting, including cost control, labor management, and budget tracking
- Foster a positive and professional work environment, promoting teamwork and clear communication across all departments
- Provide exceptional customer service and ensure high-quality guest experiences
- Ensure compliance with health and safety regulations and maintain a clean, organized, and safe environment
- Ensure that Pepino's culture of fun, warmth, and authenticity is consistently upheld

**QUALIFICATIONS**:

- Minimum 2 years in restaurant management, with experience in high-volume settings
- Strong knowledge of restaurant operations, including front-of-house and back-of-house processes, inventory management, and financial reporting
- Proven track record of delivering exceptional customer service and managing a successful team
- WSET II or equivalent wine knowledge is an asset
- Ability to thrive in a fast-paced, high-energy environment while maintaining a positive and professional demeanor
- Strong organizational, leadership, and communication skills
- A passion for Italian food and hospitality - you love the industry and are excited to share that passion with guests and the team
- Ability to motivate and lead a team with positivity and efficiency
- Excellent communication and organizational skills
- A hands-on, problem-solving mindset with the ability to thrive in a fast-paced environment

**COMPENSATION & BENEFITS**:

- $45,000 - $57,000 per year, based on experience + gratuities
- Daily staff meal
- Extended health benefits program
- Staff recognition and milestone program
- Generous staff dining discounts
- Ongoing professional development and opportunities for advancement

**AVAILABILITY**:

- Five shifts per week
- Must be available weekends (Saturday and Sunday)

We are excited to meet individuals who share our love for Italian hospitality and are ready to grow with us