Lead Host

**ABOUT PEPINO’S SPAGHETTI HOUSE** Located in the heart of Vancouver’s Little Italy, Pepino’s Spaghetti House — affectionately known as "The House that Spaghetti Built” — is a nostalgic, high-energy spot serving up Italian-American classics with character and charm. Housed in the former Nick’s Spaghetti House, a Commercial Drive institution for over 60 years, Pepino’s proudly carries on the legacy with its iconic wood-paneled walls, warm and welcoming booths, a vintage thatched-roof bar, and photographs lining the walls offering a snapshot into the past. We serve up red sauce favourites like spaghetti and meatballs, deep dish pizzas, mozzarella sticks, and legendary tiramisu — all made with high-quality, thoughtfully-sourced ingredients. While the flavours lean classic, we’re always playing with creativity and seasonal ideas to keep the menu fresh and fun. As a member of Banda Volpi — the acclaimed restaurant group behind Savio Volpe, Elio Volpe, and La Tana — Pepino’s is part of a team recognized for creating some of Canada’s most well-regarded dining experiences. Banda Volpi (meaning “gang of foxes”) has earned a national reputation, celebrated for emphasizing thoughtful cuisine, warm hospitality, and exceptional service. The group has received numerous accolades, including _Michelin_ recommendations, a variety of _Vancouver Magazine_ awards, Gold at the _Vancouver International Wine Festival_, and placements on _Canada’s 100 Best Restaurants_. We’re looking for passionate, hospitality-driven front-of-house team members who love great food, great people, and bring their own great energy. If you're someone who brings personality to the floor, thrives in a fast-paced environment, and cares about creating memorable guest experiences, we’d love to meet you. **OUR CULTURE PILLARS** We are driven by our Culture Pillars — the values that guide everything we do: - **WE SHOW UP FOR EACH OTHER**. We value our associates and strive to build trust, communication, and empowerment. - **WE CREATE AND GROW.** We expand our knowledge and push our boundaries to build a culture defined by creativity, innovation, and collaborative growth. - **WE ARE GUEST OBSESSED**. We welcome everyone as if they are guests in our own home, placing guests at the forefront of everything we do. Hospitality is in our DNA. **POSITION: LEAD HOST (FULL-TIME)**: The Lead Host is the first and last point of contact for our guests and plays a key role in shaping the flow of the dining room and the warmth of the guest experience. This is a leadership role within the host team, responsible for mentoring and supporting hosts, managing reservations and communications, and ensuring a thoughtful, seamless experience from booking to departure.During service, the Lead Host balances high-volume turns with guest comfort, working closely with management and the floor team to deliver the exceptional hospitality Elio is known for. **WHAT YOU’LL DO**: **LEAD AND SUPPORT THE HOST TEAM** - Provide leadership, training, and mentorship to hosts, setting a standard of professionalism, warmth, and care. - Ensure hosts are confident in floor management, reservation systems, and service standards. **ENSURE EXCEPTIONAL GUEST EXPERIENCE** - Manage pacing and seating to balance guest satisfaction with operational flow. - Greet and seat guests with warmth and attention to detail, taking into account special requests and preferences. - Handle large party bookings and reservation inquiries in collaboration with management. - Model hospitality and guest care across all interactions. **ADMINISTRATIVE AND OPERATIONAL DUTIES** - Oversee deposits and no-show policies for large parties. - Maintain knowledge of FOH policies (corkage, service charges, waitlists, house programs, etc.). - Support the execution of the takeout program with accuracy and care. **QUALIFICATIONS**: - Minimum 1-2 years of experience in a host or guest services role; leadership or training experience an asset. - Strong organizational and communication skills - Calm under pressure and confident in managing a fast-paced, high-volume environment. - Positive, collaborative, and hospitality-driven mindset. - Familiarity with reservation platforms (e.g., SevenRooms, OpenTable, Resy) an asset. **COMPENSATION & BENEFITS**: - $19.00 - $21.00 per hour - Plus gratuities - Daily staff meal - Extended health benefits program - Staff recognition and milestone program - Generous staff dining discounts - Ongoing professional development and opportunities for advancement **AVAILABILITY**: - Three to five shifts per week - Must be available weekends (Saturday and Sunday) We are excited to meet individuals who share our love for Italian hospitality and are ready to grow with us. Pay: $18.00-$21.00 per hour **Benefits**: - Discounted or free food - Extended health care Work Location: In person