Inside Sales Representative

2 days ago

Milton, Canada Upwardor Full time

**Duties and Responsibilities**:

- **Order Processing**:
Accurately prepare sales orders, invoices, and shipping documentation for residential and commercial garage door products.
- **Customer Service & Sales Support**:
Assist customers with inquiries, product selection, and order processing to ensure satisfaction and build long-term relationships.
- **Quoting & Pricing**:
Prepare quotes and respond to pricing questions, ensuring alignment with company standards.
- **Documentation & Record Keeping**:
Maintain accurate records of client interactions, orders, and inventory-related information.
- **Administrative Support**:
Provide general administrative assistance to the sales and operations teams as needed.
- **Client Relationship Management**:
Follow up on orders and nurture ongoing business relationships.
- **Coordination with Warehouse & Production**:
Collaborate with warehouse and production teams to ensure timely fulfillment and delivery of orders.
- **Selling**:
Sell residential and commercial garage doors and related materials for installation, meeting customer needs and contributing to business growth.
- **Compliance**:
Adhere to company procedures, safety standards, and relevant policies at all times.
- **Other Duties as Assigned by Management**:
Perform additional tasks and responsibilities as needed to support the sales department and overall business operations.
- Previous experience in a sales or customer service role (garage door industry experience is an asset).
- Strong communication skills in English (French is an asset).
- Ability to work independently while contributing to a team.
- Attention to detail and strong organizational skills.
- Basic math and invoicing capabilities.
- Proficiency with computers and ability to learn internal systems (Decision Builder/ERP knowledge is a plus).
- A customer-first mindset and a drive to exceed expectations.

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