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Customer Service Specialist Finch Collision

2 hours ago

London, Canada Finch Collision Full time

**Who We Are**

Finch Auto Group is one of Southwestern Ontario’s most respected and recognized automotive dealer groups, proudly serving our community for over 30 years. We represent a wide range of top automotive brands and operate with a relentless focus on customer satisfaction, community involvement, and operational excellence. Our people-first approach and commitment to innovation fuel everything we do — and we’re just getting started.

**About Finch Collision**

Finch Collision Centre is a state-of-the-art, high-volume collision repair facility that’s redefining industry standards. With cutting-edge technology, a talented team, and a commitment to quality, we deliver unmatched craftsmanship and care. As we continue to grow, we’re looking for individuals who are ready to grow with us — not just into the role, but into a long-term career within the collision repair landscape.

**The Opportunity: Customer Service Specialist**

Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced, detail-driven environment? Finch Collision Centre is seeking a proactive, friendly, and organized Customer Service Specialist (CSS) to become the essential bridge between our guests and the repair process.

You won’t just be providing updates — you’ll be building trust, setting expectations, and ensuring each guest feels confident and cared for throughout their repair journey. This isn’t just a job in customer service — it’s a mission to deliver the _best customer experience our guests have ever had_.

**What You'll Do**
- Serve as the primary point of contact for guests and key stakeholders during the repair process.
- Confirm each guest’s preferred method of communication and maintain updates every 2 business days.
- Coordinate transportation needs including rentals, shuttle service, or rideshare (e.g., Uber).
- Greet all guests by name within 5 minutes of arrival — making a lasting first impression.
- Own and personalize the vehicle delivery experience — ensuring every guest leaves feeling valued and informed.
- Communicate daily activity and guest updates to the Office Manager with clarity and consistency.

**What You Bring**
- A customer-first mindset with a passion for hospitality and communication.
- Exceptional organizational skills and attention to detail.
- Strong interpersonal abilities — you’re confident, warm, and professional.
- Experience in the automotive or collision repair industry is an asset, but not required.
- Familiarity with tools like Body Shop Connect, ProgiSync, and Outlook (or the ability to learn quickly).

**Why Join Finch Collision?**
- Be part of a growing, industry-leading team that’s raising the bar in collision repair.
- Work in a modern, high-tech facility committed to excellence in both service and culture.
- Enjoy opportunities for personal and professional growth in a forward-thinking organization.
- Join a workplace where your voice matters, and your work truly makes an impact.

**How to Apply