Operations Manager

Dogwood Ltd. in Surrey, BC is looking for an **Operations Manager**to lead our operational teams across Canada.

Our company specializes in commercial renovations and facilities maintenance for businesses in the retail and food industry, medical and pharma, restaurants, gas stations and financial sector.

Dogwood is a Canadian owned and operated company, with our head office located in Surrey, BC and branches in Victoria, Calgary, Edmonton, and Toronto. We provide renovation and maintenance services with our skilled in-house technicians and a strong network of contractors to complete small to large jobs with expertise and prompt service.

**Why work for us**:
**- Teamwork, communication, cooperation, diversity & inclusion**

**- Competitive wages (starting wage will be determined with consideration of individual skillset, level of experience, relevant education and consideration of internal equity)**

**- Employer-paid premiums for extended health, dental, vision care (family-focused benefits)**

**- Additional benefits for life insurance, critical illness, disability insurance, out-of-country medical insurance and Employee Assistance Program (EAP)**

**- RRSP employer matching**

**- Bonus pay**

**- Paid time off**

**- Continued education / Tuition reimbursement**

The Operations Manager oversees operational performance and compliance, ensures that operations are aligned with business objectives, and provides direction and leadership to our operational teams. The person in this position has sound knowledge of the commercial renovations/facilities maintenance industry, and is highly effective in building positive relationships. This position reports to the CEO.

**MAIN RESPONSIBILITIES**:

- Oversee daily operations of assigned operational teams, provide guidance, leadership and motivation.
- Support teams in building & maintaining client relationships and ensure great customer-service to clients.
- Prepare monthly metric for departments via key performance indicator.
- Establish, maintain and improve operational processes as needed.
- Hold teams accountable to follow established procedures, and address performance issues as required.
- Hold team meetings as necessary.
- Responsible for contract reviews of various company agreements, such as service agreements for subcontractors.
- Responsible for the timely pricing for invoice preparation.
- Oversee basic Project Management and Estimating schedules, as needed.
- Provide input on increasing efficiencies and address efficiency requirements.
- Communicate ideas and concepts to upsell current services.
- Provide coverage for Operations team members when needed.
- Work with other management team members on tasks as required.
- Share on-call responsibility according to the established rotation schedule.
- Visit other branches from time to time to mentor, teach, oversee and motivate staff when needed.

**SUPERVISORY RESPONSIBILITIES**:

- Build, motivate, and retain an operations team that consistently meets deadlines
- Collaborate in interviewing new employees for the assigned departments in association with Human Resources
- Responsible for orientation and training of new employees in the operations team
- Provide ongoing leadership to the assigned departments including supervision, handling performance evaluations, and providing input on salary reviews
- Handle performance issues, disciplinary actions and offboarding in conjunction with Human Resources

**QUALIFICATIONS / REQUIREMENTS**:
**Education**:

- Bachelor’s degree in operations management, business management, or related field, or proven relevant industry experience in operations management

**Required Training/Experience**:

- 8+ years of experience in operations management in the construction / facilities maintenance industry

**Required Knowledge, Skills and Abilities**:

- Demonstrated business skills related to budgeting and construction operations
- Knowledge of organizational effectiveness and operations management
- Project Management/Estimating experience
- Effective leadership and decision-making skills
- Demonstrated ability to work in a cross-functional business environment
- Strong analytical skills
- Strategic thinker
- Ability to read drawings/blueprints
- Strong computer skills in Microsoft Office, incl. Excel
- Ability to establish and meet goals and objectives within tight deadlines
- Strong communication and listening skills
- Excellent interpersonal skills - ability to establish and maintain effective working relationships
- Ability to prioritize tasks

**Other**:

- A valid driver’s license is required for occasional site visits.

We are an equal opportunity employer and value diversity at our company. Dogwood Ltd. offers a competitive compensation and benefits package. We cultivate teamwork and cooperation. If you would like to join our team, we would love to hear from you.

**Job Types**: Full-time, Permanent

Pay: $120,000.00-$140,000.00 per year

**Benefits**:

- Dental care