Operations Manager
1 week ago
Job Summary
Heavenly Desserts is expanding across Canada, and we are looking for an experienced Operations Manager to support and oversee our growing network. This is a long-term leadership role focused on internal operations, cross-departmental coordination, and franchise performance, ensuring the brand continues to deliver a premium guest experience nationwide.
The Operations Manager will play a key role in aligning departments, supporting franchisees, and driving operational excellence across multiple locations. The ideal candidate is a clear communicator, confident leader, and highly organized operator who understands how to use KPIs and structure to improve performance in a fast-paced, growing brand.
Responsibilities
- Oversee day-to-day operational performance across the Heavenly Desserts Canada network
- Act as a central point of coordination between departments (operations, training, marketing, supply chain, and head office teams)
- Develop, implement, and manage KPI structures to measure performance and drive continuous improvement
- Support franchisees through training, coaching, and ongoing operational guidance
- Ensure brand standards, product quality, and guest experience are consistently upheld across all locations
- Identify operational challenges early and implement practical, effective solutions
- Work closely with head office on new store openings, system rollouts, and operational initiatives
- Drive sales performance, efficiency, and long-term operational success
- Provide structure, accountability, and leadership across internal teams and franchise partners
Qualifications
- Proven leadership and strong communication skills
- Experience in multi-unit operations, hospitality, or franchise environments
- Strong understanding of KPIs, reporting, and performance-based management
- Highly organized, proactive, and solution-driven
- Comfortable overseeing multiple departments and locations simultaneously
- Ability to thrive in a fast-moving, growing brand environment
- Long-term commitment to the success and growth of Heavenly Desserts Canada
If you are ready to take on a leadership role within a growing national brand and help shape the future of Heavenly Desserts in Canada, we would love to hear from you.
Job Type: Full-time
Pay: $55,000.00-$65,000.00 per year
Work Location: Hybrid remote in Surrey, BC
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