Communications Clerk

3 days ago

Winnipeg, Canada St. Boniface Hospital Full time

**Requisition ID**: 395351 **Position Number**: 20069597 **Posting End Date**: Open until filled **City**: Winnipeg **Employer**: St. Boniface Hospital **Site**:St. Boniface Hospital **Department / Unit**: Telephone & Inquiry - SBH **Job Stream**: Non-Clinical **Union**: CUPE **Anticipated Start Date**: ASAP **FTE**: 0.17 **Anticipated Shift**:Evenings;Weekends Only **Work Arrangement**: In Person **Daily Hours Worked**: 7.75 **Annual Base Hours**: 2015 **Salary**:$22.153, $22.802, $23.469, $24.161, $24.869 - Grow your career in the Winnipeg Health Region Our team provides a spectrum of health care services through an integrated network of sites, services and organizations. We’re united by a shared commitment to excellent and equitable health care._ **Position Overview**: Under the general supervision of the Supervisor, Coding, Med Legal and Inquiry, and while demonstrating a commitment to the Mission, Values and Management Philosophy of St. Boniface Hospital, the Communications Clerk is responsible for: performing duties on a rotating basis at the Telephone Inquiry Desk and the Back Office to include: answering and transferring all incoming calls; directing inquiries; using the Public Address and External Paging Systems to contact physicians and Administrative Personnel; making emergency announcements; maintaining directories and records of phone lists, etc.; and performing other related duties as assigned. **Experience**: - Six (6) months related* experience; or, - Six (6) months customer service experience where the primary function was acting as a direct point of contact for customers via telephone and in person. **Note**:_ Experience as Unit Clerk, Unit Assistant, Receptionist, Secretary, Slating Clerk or Dispatcher is deemed to meet the definition of "related" experience._ **Education (Degree/Diploma/Certificate)**: - Grade 12, or recognized equivalent. **Certification/Licensure/Registration**: Not Applicable **Qualifications and Skills**: - Fluently bilingual in both English and French.**: - Ability to work in a Windows operating environment. - Keyboarding skills. - Keyboarding speed: 35 wpm. - Ability to read, write, speak and understand English. - Ability to interact well with others. - Ability to retain information which is of a confidential nature. - Ability to multi-task in a fast-paced environment. - Good interpersonal communication skills. - Good telephone manner. - Ability to adapt readily to stressful situations. - Ability to work independently with mínimal supervision. **Physical Requirements**: Not Applicable - St. Boniface Hospital is committed to empowering a workforce that welcomes and celebrates diversity by fostering culturally safe places for all employees. We strive to celebrate our diverse workforce and the outstanding work we do every day._

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